[Canton3]

I am in a rented house. Unfortunately there are no instructions for the meter, which has a red and a dark black button near the slot for the card. Once the card is inserted and the amount from the card goes on the meter the dark button is pressed and then I get hot water etc. I tried this 2 days ago, no matter how many times I press the black button it isn’t doing what it should do. (Sorry for the non technical language), but with no hot water or heating how do I get the meter to work

[Beki]

@Canton3 Hey there, thank you for taking the time to post on the Community - it's great to have you here. I'm concerned you are off supply with no gas and I'd like to get you back on. Can you pop me a DM or contact us on Facebook (@eonnext) or Twitter (@eon_next) or if you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Friday. Home related calls 0808 501 5200.

Please let me know how you get on.

Sending positive energy to you,
Beki - Digi Ops Team Leader & Sustainability Enthusiast

Everything & everyone powered by sustainable energy. 🌍

[Landmark]

Note that you got a reply to this issue on How to get meter to work - E.ON Next Community (eonnext.com)
Also you can ask Theunknowntech about this on https://community.eonnext.com/privat...o=newpm&u=2153
Let us know how you got on👍

[theunknowntech]

Heya!

Please could you post photos of your meters for me. There's various ways to get back on-supply and the exact instructions vary depending on the meter you have. Once I know what you've got, I can grab the right guide in a heartbeat.

Thanks