Erm... No... That's definitely not right at all. I could understand company policy being to not change the actual tariff rates themselves, but I cannot possibly think of any reason why a company policy would say that an IHD can't be reconfigured to pull down the correct tariff rates that apply to your account.
I'm going to ask Beki or Hannah to step in here, as I think they might be able to fix this for you. Bear with me and I'll try to get their attention using the Bat Signal. XD
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
I also forgot to mention before actually. That particular SMETS Command doesn't target your IHD, it targets the meters instead. Once the meters have the correct tariff config, the IHD automatically retrieves the config next time it connects with the meter. Which effectively renders any claim about company policy invalid here. You could say that agent fell into my trap, but I'm not that much of an evil genius. :)
I also know that Beki has verified my solution works in this thread too. So I'll see if she can help figure this out.
@theunknowntech bat signal received loud and clear. 🦇
@laurie - would you like to pop me a private message with your account number, full name and address and I can send that update myself. I think the Energy Specialist may of misunderstood the question.
I moved from a fixed tariff to a standard variable tariff at the end of July. My smart meter is still displaying the previous tariff. I would like to see my current tariff with the most recent daily rate and standing charge, so I can budget more easily.
I use an Economy 7 meter with same rates for both day and night usage (single rate config), because I don't use enough at night for it to be economical. The smart meter in question is a Chameleon SEDv3 Credit SMETS1 version. Could you help me with my predicament, please?
My tariff changed two weeks ago, but when I go into my account information on my smart meter it says the day rate and standing charge of the previous tariff. Will it get updated automatically or can I force it to update? I got the Chameleon SMETS2 meter.
It may update to reflect the recent tariff changes on its own shortly but if not then currently the only way to get it updated is to contact customer service.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
I moved from a fixed tariff to a standard variable tariff at the end of July. My smart meter is still displaying the previous tariff. I would like to see my current tariff with the most recent daily rate and standing charge, so I can budget more easily.
I use an Economy 7 meter with same rates for both day and night usage (single rate config), because I don't use enough at night for it to be economical. The smart meter in question is a Chameleon SEDv3 Credit SMETS1 version. Could you help me with my predicament, please?
It took 3-4 months for my smart meter to update to the new tariff.
We're told that customers service staff are now fully trained to resolve these issues. So, try them once again, and make a formal complaint if nothing happens.
However, while there are no real statistics available, I can well imagine that the vast majority of customers get their updates on time, correctly. But when that doesn't happen it seems to be too complicated a process to get the error corrected. The 2 way communication system underpinning the smart meter system is very secure and highly complex, which means identifying where the glitch is needs an Einstein sometimes. And customers have to work via their supplier and the supplier has to work with the DCC. The DCC are key to smart meter communications, but they only work with suppliers - they are not customer facing and not responsive to ordinary customers concerns.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
