[LutonVillain]

Hi there

I have joined the community to try and get some advice as how to move forward. Tariff is ending in a few days and after previously listening to Martin Lewis was just going to leave getting a new fixed price. However, with the current going on's would I be better to get a fixed rate moving forward. We currently pay £100 per month (more than the suggested £80) for gas and electricity and are in credit by £100. I am being offered a 12 month fixed rate of £170 per month. Really not sure what to do, any advice would be much appreciated.

I am originally from Birmingham, but lived in Luton for many years. Only joined a few minutes ago but looks a good site. Spare time involves loving being with the grandkids and following Aston Villa home and away. A funny thing about me, not too sue, but have made a bit of an eejit of myself on TV a good few times with my thick Brummy accent.

Many thanks

[Beki]

@LutonVillain Welcome to the Community! It's great to have you here with us. I'm Beki, the Community Manager and also an E.ON Next team leader 😊 I'm sure someone would be able to reach out to you and discuss the tariff options. I've been following the news quite closely and there is lots of discussion about how the horrific scenes in Ukraine will affect supply & demand of oil, and gas.

How many grandchildren do you have and you can't just leave the TV bit in there and not give us more details!!! 😅

[Anasa_EONNext]

Hi @LutonVillain and welcome to the community! 👋 my names Anasa one of the Co - ordinators here! Its not easy knowing what the best thing to do is at times like this 🤔 just for a bit of peace of mind its the prices that are fixed not the monthly amount so if you're using more or less your payments will still be reviewed accordingly, any over payments will be refunded back at your annual review or before if need be 🙂

[Anasa_EONNext]

@dprice8893 Anasa here one of the Community Co-Ordinators👋 for specific FIT queries like this you're best giving them a call on 0808 501 5218 we're open 9am to 5pm Mon - Fri 🙂

[nalayensid]

@Hatwildeman

Why was I told by your operative that my SMETS 1 smart meter would be working by the end of last year when you clearly don't adhere to what you say? Further, why are you fleecing customers and lying with your numerous statements that all of your energy is from renewable sources. If it is coming from wind and the sun and not generated at power stations or obtained from the North sea or Norway in the case of gas, there should be no reason for the recent or future price increase. IN OTHER WORDS WHY ARE YOU INCREASING PRICES IF THE ENERGY IS COMING FROM RENEWABLE SOURCES? Please provide a detailed answer to this question. 😖😖😖

[JcLondon]

I am new to the forum. I am trying to talk to Eon by phone. I have been waiting for more than 30 minutes yesterday and today. Is it normal?

[Wendy1]

Afternoon, what is the best way to leave some feedback for one of your energy specialist, she's just done a great job and I wanted to say thank you.

[theunknowntech]

Hi @Wendy1 ,

For that, I think @Beki_EONNext or @HannahD_EONNext can probably pass the feedback on for you. I'll ask them to stop by.
@JcLondon I'm not a customer myself so I've never tried to get through, but I know the upcoming price increases, recent bad weather and current events means that just about every supplier is getting swamped with phone calls. You might want to try again later or send an email to hi@eonnext.com .

[HannahD_EONNext]

Hi @Wendy1

That's so great to hear! The best place is actually here - https://uk.trustpilot.com/evaluate/eonnext.com

If you pop her name in the comment then we'll know it's her. We make a big deal of any reviews we get in so it'll be shared with her and the rest of the teams so everyone can see what a great job she's done!

and @JcLondon theuknowntech is spot on, we're in a little bit of a perfect storm at the moment and we have a really high number of customers getting in touch with us, meaning much longer wait times than we'd like. If you don't want to hold on the phone (let's face it, who does!) then direct messaging us on Facebook or Twitter may be the quicker option. We are also a lot busier here so taking around 24 hours to reply but at least you're free to get on with other things whilst you wait.

Thanks

Hannah - here to spread positive energy

[Joycem]

Just saying hi , I joined today and live in Herefordshire I must say the Facebook online chat has been wonderful the past few weeks. Much better than hanging on to a phone ♥️ Everyone I have spoken to have been so helpful Joycem