[Aspenbat]

If anyone here works for the company can they check Twitter, Facebook and WhatsApp for messages.

[Beki]

@Aspenbat I work for E.ON Next. I think you may have misunderstood what the Community platform is. You can get help and support with general queries here from the Community Team but even better, a plethora of members who are very knowledgeable and can offer advice.

Is your query an emergency? If so, your messages will be picked up in priority order through the other channels. If not, someone will be with you, as soon as they can.

[Salstar77]

@Hatwildeman we really need some help were paying £25 a day now in gas and have a disabled child woth poor circulation who is really cold as we have had to turn the radiators completely off

[retrotecchie]

@Salstar77

If you are running £25 a day on your boiler, then why are you turning the radiators off?!

[Salstar77]

Iv never posted on here wasn't for you was for someone to try and help from eon , was on hold for 1 h 30 .ins yesterday ended the call sent 30 messages via social media, and turned the radiators down then off yesterday as last resort as its costing £2.50 !an hour to warm the house and rmtry and keep warm

[PeterT_EONNext]

Hi @Salstar77

I'm really sorry to hear about your situation currently and that you haven't heard back from customer service yet.

Although I can't discuss your account from here, I've located your account (along with your Facebook message) using the email address you used to sign up to the forum.

Due to your situation, I've marked your query as a priority so someone should be with you very soon, so please keep an eye on your Facebook messages - once someone replies, they'll be able to help you with this right away.

[Aspenbat]

Originally Posted by Salstar77

Iv never posted on here wasn't for you was for someone to try and help from eon , was on hold for 1 h 30 .ins yesterday ended the call sent 30 messages via social media, and turned the radiators down then off yesterday as last resort as its costing £2.50 !an hour to warm the house and rmtry and keep warm

We want a company that puts its customers first and not mess us about.

[PeterT_EONNext]

Originally Posted by Aspenbat

exactly, the sooner Elon Musk buys this company and sacks all the people sat at home the better. We want a company that puts its customers first and not mess us about.

Hi @Aspenbat - Not sure this is the resolution to the problem! Customer services are heavily under pressure currently in an ongoing energy crisis, E.ON Next do work via a hybrid model of both home working and office working (this doesn't impact the level of customer service offered though, I can assure you of that)

Did you need something urgently?

[retrotecchie]

Originally Posted by Aspenbat

exactly, the sooner Elon Musk buys this company and sacks all the people sat at home the better. We want a company that puts its customers first and not mess us about.

Like he's done with Twitter? That went well...

[Aspenbat]

Originally Posted by PeterT_EONNext

Hi @Aspenbat - Not sure this is the resolution to the problem! Customer services are heavily under pressure currently in an ongoing energy crisis, E.ON Next do work via a hybrid model of both home working and office working (this doesn't impact the level of customer service offered though, I can assure you of that)

Did you need something urgently?

I completely disagree, so far since people have not been in the office the standards have fallen not only here but other companies as well
some of us want answers to questions and even want to change tariffs we should be able to speak to people NOT wait 7 days ! For answers. I run a business and it wouldn’t last 5 minutes if I let my staff have such a lax attitude to work.