Hi all,
Hoping someone here can help or advise.
My energy account was cancelled without my knowledge or consent about a week ago, and I’m still waiting for it to be reinstated.
I had properly transferred this account to a property I now own, after previously renting elsewhere. Somehow, when my former landlord was setting up service for a new tenant at my old rental, my current account was mistakenly cancelled — despite the fact he has no connection to the new address.
This raises serious concerns around data protection (GDPR) and account security.
Since then, I’ve:
I also Noticed my account credit being refunded “as requested” — although I never made any such request.
It’s affecting my ability to manage finances and is increasingly stressful.
To add to the problems, when I tried to sign up to this community forum using the same email linked to my account, I received an error saying to contact E.ON directly — which seems quite odd as I used a different e-mail and it worked.
I’m looking for:
Thanks, Victor
Hoping someone here can help or advise.
My energy account was cancelled without my knowledge or consent about a week ago, and I’m still waiting for it to be reinstated.
I had properly transferred this account to a property I now own, after previously renting elsewhere. Somehow, when my former landlord was setting up service for a new tenant at my old rental, my current account was mistakenly cancelled — despite the fact he has no connection to the new address.
This raises serious concerns around data protection (GDPR) and account security.
Since then, I’ve:
- Raised a formal complaint (Ref: 1941491)
- Contacted E.ON via phone, WhatsApp, and email and there is no update.
I also Noticed my account credit being refunded “as requested” — although I never made any such request.
It’s affecting my ability to manage finances and is increasingly stressful.
To add to the problems, when I tried to sign up to this community forum using the same email linked to my account, I received an error saying to contact E.ON directly — which seems quite odd as I used a different e-mail and it worked.
I’m looking for:
- Confirmation of when my account will be reinstated
- Clarity on what happened
- Assurance that my personal data hasn’t been compromised to my landlord or his new tenant.
Thanks, Victor
Last edited by victornts; 5 Days Ago at 15:33.
