[Jeremy5]

Hi,

I just switched to e-on next drive which relies on 1/2 hourly meter readings. I checked my meter was sending these with the bright app before requesting the switch. Today is my last day on flex.

This morning, the e-on app tells me my meter has stopped sending readings. The bright app shows a realistic daily total for Monday, but only two 1/2 hourly ones.

So I would like to know how e-on will bill me if they don't have the data to distinguish daytime consumption from nighttime EV rate consumption. Do they do the decent thing and assume it is all at the lower rate?

[Lee_EONNext]

@Jeremy5 So.... from what I can see on our internal pages from customer service, if for some reason the half hourly reads were unavailable, you would be switched to the best alternative tariff.

I am seeing a lot of customer with this request and the advise seems to be the same and consistent 'Without half hourly reads we're unable to bill the customers and therefore would need to be placed on the best alternative tariff'

Terms and Conditions - https://www.eonnext.com/policies/terms-and-conditions

3.1.5 Consent for us to obtain consumption data from their smart meter at 30 minute intervals. The Supplier will use this data to bill the Customer.
3.1.6 If the Customer withdraws consent for us to read the electricity consumption through their smart meter every 30 minutes, the tariff will end, and
they will move to our Standard Variable Tariff (SVT), Next Flex.

Loss of Communications

5.10 In the event the Supplier is unable to start communicating with the Customers’ meter again, we will contact you to discuss the options available. If the Supplier is unable to contact the Customer, they will move them to their Standard Variable tariff (Next Flex) and let them know in accordance with the Suppliers’ obligation.

I hope this helps

[WizzyWigg]

@Jeremy5
You don't by chance have a gas meter. I'm not an EV owner but do have SMETS1 meters. According to Eon "The Meters"are not communicating. Truth is the electric is fine but the gas is the problem. I still get smart bills for electric but have to give manual reads for gas. Bright is showing usage for electric.
Might be worth giving Customer Services a phone to see what's happening.

[Jeremy5]

Originally Posted by WizzyWigg

@Jeremy5
You don't by chance have a gas meter. I'm not an EV owner but do have SMETS1 meters. According to Eon "The Meters"are not communicating. Truth is the electric is fine but the gas is the problem. I still get smart bills for electric but have to give manual reads for gas. Bright is showing usage for electric.
Might be worth giving Customer Services a phone to see what's happening.

No, I have a manual gas meter. I know that readings can appear late so I'm not fussing about missing ones at this early stage. But I do want to know what e-on's policy re billing is, as set out in my original post.

Thanks for your interest.

[WizzyWigg]

@Jeremy5
Sorry from the policy side I've no idea. The Nexties might possibly be able to help. Let's see if @Lee_EONNext , who replied in your previous thread, might be able to throw some light on your question. I will say it might not be an instant response.

[Lee_EONNext]

@Jeremy5 Hey

Does it say both meters are not communicating or just the gas?

I would imagine as long as the Electric is then we should be ok, you spoke to customer services didn't you? and they said the electric was fine?

[WizzyWigg]

Evening @Lee_EONNext @Jeremy5 says he has an old fashioned non smart gas meter as per his post above.

No, I have a manual gas meter. I know that readings can appear late so I'm not fussing about missing ones at this early stage. But I do want to know what e-on's policy re billing is, as set out in my original post.

[Jeremy5]

@Lee_EONNext

Again, meter comms isn't my present interest. I want to know what e-on's policy is on billing when there are half-hourly readings missing so you can't tell what time of day energy was used. Does it get changed at the low rate, the high rate or summat else?

[Lee_EONNext]

@Jeremy5 Normally there is a time slot for the billing, so on most its 00:00-07:00 on the lower rate. This is for tariff's where we use a read to bill.

On an EV tariff, where they use data, that is something I will need to double check for you 😀 Leave it with me and I will find out asap.