Could someone please tell me Why I have a Back-Billing Protection credit gone onto my account, and what is it for.
Back-Billing Protection credit
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Best Answer
Level 922 Days AgoBest Answer@markharrison152
suppliers are not allowed to back bill for energy consumed but not billed more than 12 months previous. I can only imagine that in the past you have been back billed in contravention of the rules and this is them putting things right.
you will know you own account and have the appropriate records. We only know what you tell us and have no sight of your account to confirm things, one way or the other.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Community Team2 Days AgoHey @markharrison152
How are you?
Thank you for reaching out via our forum, I can see @meldrewreborn has supported you here 😊
If there is anything you wanted to confirm on your Eon Next account, feel free to pop me a dm with your account details and I will be happy to take a look.The Future of energy is Renewable 🍃 So let's work this out together! ✨
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