Each month I receive my gas and electricity statement. This month's statement only shows gas alone, no electricity. The transactions show last D.D. payment, gas charges and account credit. No electricity.
I have both gas and electric "smart" meters. Any idea why the electricity statement is missing?
I have to assume readings are being sent because the gas meter sends them to the electric meter before submitting them. i.e. the electricity meter must be communicating with the mothership.
@oldagetraveller - I get this occasionally : I think sometimes the elec. smart readings aren't available when the statement is produced, so you get gas only,then the electricity turns up a couple of days later.
If not, a quick phone call to CS normally gets the ele. statement produced (some will say add a manual reading to generate the bill, but I can't do that as I'm on ToU readings)
Technically, the data goes from the meters to the communications hub that sits on top of the electric meter and thence onto the DCC. But readings have to be requested by your supplier, and so for it all to work a request is sent via the DCC and your comms hub to the meter and then the required information follows the reverse path back to your supplier. A glitch somewhere will result in no reading, and so a repeat is needed.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
It does somewhat depend on the tariff(s) and what smart meter data eon are using. Gas is daily (end of day) at worst, and maybe just end of month (Using average calorific value) , in which case two readings are all they need. Electricity may require hh data to sort out fancy tariffs, and they may even do E7 that way, in which case one missing hh data point screws up the whole bill.
I am sorry to hear you haven't received your electricity statement and I can see our lovely Hems have stepped in, as it may just be we haven't received your electricity data to issue a statement.
Fingers crossed it is just a quick fix when raising it with our customer services team. 😊 Please find ways to contact us here How to contact E.ON Next
If there is any further support you need from us please pop me a dm! 💜
The Future of energy is Renewable 🍃 So let's work this out together! ✨
Exciting news!! Why not help us trial our brand new Next Drive Smart EV tariff 🚗 Find out more here 👉 Next Drive Smart EV tariff trial!
Find all the ways to get in touch with E.ON Next ✨ Here ✨
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
