Please give me a partial refund of £500. I have a gas and electricity smart meter. I don't want my direct debit amount to be changed. Thank you.
I am £600 in credit and request a partial refund
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Best Answer
Level 7710-01-24Best AnswerAfternoon @Eddie1944 I'm sorry to say you will have to contact Customer Services. This is primarily a customer to customer forum. Before you do contact them make sure your account is fully up to date and you have all your facts and figures to hand. It's best to know your own actual usage as Eon Next will go on your Estimated Annual figures. -
Level 7710-01-24@Eddie1944 Just another thing are your smart meters producing monthly statements or are you still submitting manual readings? Before you request any refund it's best to make sure that readings have been taken and you have a right up to date statement.
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Level 110-01-24@WizzyWigg OK, I will contact customer services. -
Level 110-01-24
I don't read the smart meters or submit manual readings. The meters must be transmitting the readings each month. -
Level 7710-01-24@Eddie1944 Brilliant. It's best to ask for a refund within 14 days of a statement.
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Level 110-01-24
I just phoned customer services. They are refunding £500 to me as requested. No problems. Thank you very much for your help. -
Community Team11-01-24@Eddie1944 Glad to see this was sorted for you, if there's ever anything else please pop back, don't be a stranger 😀🌳Together we can work to achieve a more sustainable Future 🌳
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