Our meters were read on the 24th December and we've not received a statement yet. Any help would be appreciated thanks
Not got a statement yet
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- billing
- smart meter
- statement
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Best Answer
Level 7710-01-24Best AnswerMorning @Peter8229 I take it you have checked your online account to see if there's a statement there. Did you manually submit readings on the 24th? If so contact customer services.
If it was supposed to be a smart reading and the readings are not showing on your account, then submit manual readings today and that will trigger off a statement which should land in the next 12 to 24 hours.Last edited by WizzyWigg; 10-01-24 at 11:43.
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Level 510-01-24@WizzyWigg
Thanks for that it says on my account that a payment is still pending so not sure if sending another reading will cause a problem. -
Level 510-01-24@WizzyWigg
It was a smart meter reading by the way -
Level 7710-01-24@Peter8229 I think in this case contact customer services. Ways to are here:
https://eonnext.com/contact -
Level 9110-01-24
If it is a gas charge that is pending , its because the exact gas calorific value is not available yet and thus the billing computation is provisional. Nothing to worry about revisions are normally minute.Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 7710-01-24
That's interesting. Hadn't thought of that. 👍
I submitted readings (gas and electricity) on the evening of 23rd December, statement arrived on the 24th. 😃Last edited by WizzyWigg; 10-01-24 at 15:40.
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Level 9110-01-24@WizzyWigg
Perhaps Santa affected the computation -if it is the gas that's holding things up. Its not a slam dunk. -
Level 9110-01-24And it might be some data from the nether regions is still awaited - its only an educated guess - its happened before!!
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