Go via the online account - that should be correct as you will see on your next statement. The IHD is just a guide to the costs and the tariff update seldom updates as quickly as we would like either on the IHD or the meter.
Just to let you know I've edited your comment to remove your personal information so we can keep your data safe.
Did you manage to find the information you were looking for from the helpful instructions @Mailman sent you? Have your in home display and meter updated now? 😊
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
It is now October 6th and my smart meter is still showing the higher tariff of previous months. Does this mean I am being charged the higher rate?
Thanks
Hugh
You can send an email entitled 'Smart Meter/IHD Tariff Update Request' to hi@eonnext.com and put your account and personal details in the text. Once the email is answered, normally the same day or the day after for this request in my experience, the update should happen that night after midnight.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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