Hi wonder if anyone has any advice on this. Last month I was lucky enough to pay the outstanding debt on my prepayment meter, the problem is although they took payment they haven't removed the debt from the meter, I've rang 4 times, each time being given a new card to remove the debt but it's not working.
The debt is showing as still owed and they are taking the weekly amount when I top up too.
Any idea on how to sort this, they won't send anyone to look at the meter as its not an emergency. Thanks
I suggest making an immediate complaint. It will not make them work any quicker but may get you some compensation.
See the purple box below for how to make a complaint.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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