Hi, my partner’s electric ran out yesterday afternoon but when she took the key to the shop to top up they said there was a problem with the key. We’ve tried cleaning it several times and taken it to a different shop but still not working. She’s been calling the emergency number since about 5pm yesterday and just sits on hold before it eventually disconnects. I’ve tried the WhatsApp support but heard nothing back from anybody. Does anybody know if there is any way of resolving this without speaking with Eon ? If anybody from Eon sees this can you please help as my partner has a 6 year old and having no electric in a flat that is all electrically powered heating really isn’t fun. Thanks in advance
Key issue preventing top upp
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- key
- prepayment
- top up
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Best Answer
Level 9210-12-22Best Answer@rogerb
When the key is inserted into the meter, does it do anything, or does the meter itself display any error messages?Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 9110-12-22Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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Level 510-12-22@retrotecchie thank you for your response. There’s nothing on the key so we actually haven’t put it in the meter. The problem is when we go to the shop to add money they’re saying there’s an issue with the key. The key had some money on it a few days ago and we put it in the meter and it worked fine -
Level 510-12-22@meldrewreborn thank you so much, very much appreciated
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Level 9210-12-22@rogerb
Just put it in the meter anyway, even with no money on it. The meter will try and read the key or card regardless.
Might throw an error code to help diagnose the problem.
Last edited by retrotecchie; 10-12-22 at 15:15.
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Level 510-12-22@retrotecchie thanks, will give that a go
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Level 9210-12-22@rogerb
Also might be worth cleaning the contacts on the key with a small brush like a toothbrush, dipped in a little water and washing up liquid. Sometimes a bit of debris on the contacts can prevent it from working.
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Community Team10-12-22Hey @rogerb 👋
Sorry I have only just picked this up. Did the above advice work, has your partner been able to top up now?"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳OUT OF OFFICE UNTIL 01/05/24 🏖
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Level 510-12-22Thanks @retrotecchie we’ve tried all of that but nothing worked
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