Hi I’ve got two new Npower gas cards and have taken them to a pay zone store to have codes that I was given over the phone at 4pm put on to them. The store tells me the codes are showing as invalid what do I do as the main eon number is shut and the eon out of hours number isn’t working.
it’s a new account (only taken possession of the property today) and it is due to be minus 5 tonight.I’ve no heating or hot water as there’s no gas at all. The pay zone store closes at 8pm . HELP!!!
It doesn't switch off when you go into the emergency credit from regular. If the property has been unoccupied that will be long gone as the standing charges still come off daily.
@Mcm
you can try an emergency emergency trick which may or may not work, but when you do top up, it's going to cost a bit.
How to use emergency credit on your Pay As You Go gas meter
Insert your gas card into your meter.
You'll then have the option to use the emergency credit. Accept it by pressing the red button ‘A’. This will activate the emergency credit.
You'll need to top up to return to normal use. Press the red button ‘A’ once to see how much you owe. This is for the emergency credit you've used, any debt repayments and standing charges. If you don't buy enough credit when you top-up, your meter will still leave you with at least 30% of your top-up to use for your gas.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
I suspect Npower cards are no longer valid - the takeover was maybe a couple of years ago. @retrotecchie - didn't you say the gas doesn't get switched off for safety reason in another thread. And who is on duty tonight?
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I am getting to really dislike prepayment meters and the support, or lack of it, that E.On Next provides (the other suppliers may be much the same). Why isn't there a separate number for prepayment emergencies answerable (quickly) around the clock?
Many of those on prepayment are vulnerable in one way or another and to be denied gas or electricity can be really difficult. And we're seeing on the forum a number of these instances where the occupants of a property change and the incoming people face huge hurdles in getting supplies up and running - inevitably into the afternoon and evening, when most services are shutting down.
@meldrewreborn
It can be frustrating, I used to do lots of uncapping gas supplies and safety checks on tenated properties ,where there was not enough emergency credit left to reinstate the gas supply. The new occupiers either didn't have the card or couldn't top it up so they were left without gas..Anyway you have all given good advise today!
Last edited by Plantagenet; 08-12-22 at 20:20.
Reason: Grammar
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