On 30 September I paid an outstanding bill in full by bank transfer. Today, 13 October, it's still not showing on my billing/transactions history as having been received by Eon.
A previous bank transfer I did in July took only one day to show up as a credit on my Eon account. Why is this one taking so long? Any ideas anyone??
Contacting Eon directly these days to get an answer is practically impossible.
(I prefer to pay by bank transfer rather than by direct debit. Worldpay is not an option as I'm out of the country).
In which case, all good. Everything on the dashboard is taking a bit (or maybe a lot ) longer to update as all the backend Boys and Girls are snowed under with customer demand. I submitted my meter readings on 30 September and my latest bill still hasn't been generated. All will sort itself out. Just give it time.
Eon have your payment, you have proof on your bank statement. No need to worry.
I guess that you have checked your bank account to see if the payment is shown.
Ringing Eon at 9.00am is always a good bet to speak to somebody. At least if you are out of the country , your energy costs will be reduced.
I guess that you have checked your bank account to see if the payment is shown.
Ringing Eon at 9.00am is always a good bet to speak to somebody. At least if you are out of the country , your energy costs will be reduced.
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