Despite regular meter readings I have bot had an updated bill sin ce September - I have deleted and reloaded the app
App not updating after meter readings
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Level 9225-11-22Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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Level 9225-11-22@IanO
A few folks have said that but I suspect it's particular platforms or browsers. Both are fine with Chrome on Android, Chrome and Edge on Windows. For me, anyway. I'm on the app right now looking at my bill as I submitted my fortnightly read today. -
Community Manager26-11-22@IanO Hi there Anasa here 👋 Did you have any joy getting onto the App? If not let us know, it sounds like your bill might be stuck, don't worry it's an easy fix.. sometimes it can happen if a read has been estimated or inputted in wrong and needs to be verified. If you've checked online and can't see an issue just pop us a line either via Twitter, Facebook to say
' I've not had a bill for September, here are my latest reads could you see what's happened for me. My account number is... My address is... Email address...' Or if you prefer give us a call 📞 as I said it's something we should be able to sort quickly for you.
Let us know how you get on if you get a chance! Or if you need to clarify anything just reach out! 😊
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