This is my first post, and I'm sorry to say it's a complaint.
On Monday I emailed hi@ to request a temporary adjustment to my monthly direct debit. By Thursday (yesterday) I had not received any reply so, hoping for a positive response I emailed unhappy@ forwarding my original message.
It's now Friday night and I have still heard nothing.
Is this due to any of the usual litany of excuses peddled by unresponsive businesses nowadays, or is it simply a lack of courtesy?
I would appreciate it if a member of staff could offer any help on this.
they're just swamped. We here are just other members of the public - but we can help solve things sometimes.
You can put you DD down by about 10#% through the website. If you want to up it, you can achieve the same effect by making a one off (or more than one) through the website. Other than that, try ringing as soon as (or just before) the call centre opens.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
[QUOTE=meldrewreborn; You can put you DD down by about 10#% through the website. [/QUOTE]
You can't put your direct debit down by 10%, you can only put it down by 10% of the vastly inflated figure that EONext think you should be paying every month. Then you get a message which says "You can’t reduce your Direct Debit.This is to stop you falling into too much debt, based on your current energy usage and account balance."
As @meldrewreborn says, customer service are swamped at present due to all the recent changes forced upon them. I’m not saying that Eon Next are entirely blameless for the huge delays but it is what it is.
You will either have to be patient and wait perhaps two weeks for a response to your emails or you can phone and wait until someone answers. If you phone as soon as they open at 9am Mon- Fri then you may get through quicker than you otherwise would.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
As @meldrewreborn says, customer service are swamped at present due to all the recent changes forced upon them. I’m not saying that Eon Next are entirely blameless for the huge delays but it is what it is.
You will either have to be patient and wait perhaps two weeks for a response to your emails or you can phone and wait until someone answers. If you phone as soon as they open at 9am Mon- Fri then you may get through quicker than you otherwise would.
JoeSoap, thank you for your undoubtedly invaluable answer. Unfortunately, it has nothing to do with what I posted. What I posted was to correct Meldrew when he said you could put your DD down 10%. Now, what were you saying?
You may be able to adjust down by 10% from your new higher figure which reflects the energy price increases in October, but not from your previous amount which is no longer relevant. Might I suggest you look carefully at your messages on the website, or the full pdf versions of your last few bills, where you should have had a message about DD increases.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
JoeSoap, thank you for your undoubtedly invaluable answer. Unfortunately, it has nothing to do with what I posted. What I posted was to correct Meldrew when he said you could put your DD down 10%. Now, what were you saying?
Oh dear… please forgive me. I’m sure you can work it out for yourself.
You may be able to adjust down by 10% from your new higher figure which reflects the energy price increases in October, but not from your previous amount which is no longer relevant. Might I suggest you look carefully at your messages on the website, or the full pdf versions of your last few bills, where you should have had a message about DD increases.
By phoning EONext I was able to reduce my "recommended" DD by more than 50%. And everything was going swimmingly until this month when they forgot to take the DD. I'm sure I'll be told that was because of the government £66 etc. etc. I'm currently in credit for the next three months' usage, and it's a gas meter. I think I'll just let this one ride for now. I'm fed up trying with EONext.
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