[HannahD_EONNext]

Hi all

Sorry I've been quiet for a few days, we've been extremely busy this week so trying to balance everything!

Graeme has promised he's going to pop over to us here on the community and answer your more generic questions about app/account improvements so I'll give him a nudge to come and introduce himself on this thread.

For anything more account specific, we've managed to get a couple of the FiT experts (there's more than just Graeme!) to help out our digi team so if you direct message us on Facebook or Twitter - you'll get through to our experts! We are busier than normal but we'd aim to get back to any messages within a few days but it saves holding on the phone.

Thanks

Hannah

[KLB]

@Spflmf Since the price of electricity has vastly increased I was expecting payment for export to have gone up but it has not. So EoN Next get lots of cheap suppliers!!

[Spflmf]

@HannahD_EONNext I tried DM on facebook and got told to phone :-(

[HannahD_EONNext]

Oh no @Spflmf you must have just got there before our FiT helpers came along! Let me see if I can get one of them to reach out to you.

Thanks

Hannah

[Spflmf]

@HannahD_EONNext thanks Hannah a nice chap called Daniel has msgd me and assured me the missing info will be added in future developments. In the meantime he is going to get the data sent to me by email. Big thumbs up, dissatisfied customer is now happy. Well done good job

[Deanforest]

@HannahD_EONNext. Why am i required to wait for my FIT payment when I have already received a statement for March.

[Spflmf]

Originally Posted by Spflmf

@HannahD_EONNext thanks Hannah a nice chap called Daniel has msgd me and assured me the missing info will be added in future developments. In the meantime he is going to get the data sent to me by email. Big thumbs up, dissatisfied customer is now happy. Well done good job

Well it's been over 2 weeks now and no sign of the email with the missing FIT data, I guess it was just another fob off from EON Next to stop an unhappy customer complaining 🤔

[HannahD_EONNext]

Let me see what'a happened there @Spflmf, definitely no fobbing off here!

[HannahD_EONNext]

@Spflmf Daniel had passed the request to the team working these but turns out they have a bit of a backlog so haven't been able to stick to the 2 week turnaround - really sorry about that. Daniel is going to manually get the data and send it over to you today 😀

[Spflmf]

Originally Posted by HannahD_EONNext

@Spflmf Daniel had passed the request to the team working these but turns out they have a bit of a backlog so haven't been able to stick to the 2 week turnaround - really sorry about that. Daniel is going to manually get the data and send it over to you today 😀

Thanks for chasing it Hannah I now have the missing data, tho not quite as I would have liked. A copy of all my previous statements rather than a simple csv or table but a couple of hours retyping it into a spreadsheet and it will be usable. I'd like to say I'm happy but being a "grumpy old man" all this extra work prevents me from being more than just resigned to living with it and moving on.

thanks
Steve