[Chusty]

@Emily I'm reluctant to pay the bill by phone because it feels like I'll never sort it out. I know my faculties are deteriorating which is why I need to have all my regular bills set up as dd. Every other company has managed with no problem, only eon seem incapable of getting it right. I am hoping another email to the CEO might work but not very hopeful. i will give it another week and then see where I am.

[Johnh1995]

@Chusty
On the occasions that I have rung E.on Next, I have never had any problems in understanding or hearing what they are saying. Good luck on Monday

[Mailman]

Originally Posted by Chusty

I have all that except the last screen. They have my bank account details correct and my bank account shows a dd set up for eon (with nothing added to it) I will try and ring them Mon 9am but it is so difficult when you have poor hearing and so many call centres have staff with strong accents.

So what does your last statement say with regards to you your payments? I've shown a statement from earlier in the year (specifically page 1) where it shows that I was paying by monthly direct debit instead of variable direct debit (as it now states in the same section of the statement You opt to pay your balance in full each month)

[Mailman]

Originally Posted by Johnh1995

@Chusty
On the occasions that I have rung E.on Next, I have never had any problems in understanding or hearing what they are saying. Good luck on Monday

Also tell them you are hard of hearing and ask them to talk a little more slowly - I have the same problem with any calls to call centres these days. I always use the speaker on my phone with my aids in as well.

[Chusty]

@Mailman it doesn't say the bit in tjhe box at the bottom. I just don't understand it. I'll oay the bill on Monday, I am too tired to fight anymore.

[Beki]

Oh @Chusty it sounds like you've had a bit of a pants time recently with customer service. I'm sorry about that. But you have had some great detective work done by a few members here! Well done all!

I think I know what this might be though. It looks as though it was set up from the previous months for manual payment (over the phone etc) and an Energy Specilaist didn't change the setting on the payment schedule (this is where we can see all your next payments). It's super simple to fix and I have done that now for you, so your DD should come out on your next payment date.

If you want me to confirm any details with you, or explain further, you can always pop me a PM.
Anyway I can help, I will,
Beki
Community Manager

[Chusty]

@Beki_EONNext A massive thank you to Beki who has sorted my account. I am so very grateful, and glad I found this group. Hopefully plain sailing from now on!

[Beki]

@Chusty It's all showing now I take it? Glad to have been able to help! Well done to @Mailman and @Johnh1995 for their support 🙌

[Chusty]

Originally Posted by Beki_EONNext

@Chusty It's all showing now I take it? Glad to have been able to help! Well done to @Mailman and @Johnh1995 for their support 🙌

Yes, everything in order now. Thanks to everyone. This group is the tops!

[Chusty]

@Chusty Beki I don't know what has happened now. I just had call from eon to discuss my account, and when I looked at my account the details about taking the dd on 7 Nov, I think it wad, has now disappeared again. Please can you have another look.

I have just had an email from them to say they will be taking the payment on 7 Nov but want me to set up a dd for £95 monthly. This is not what I want. It should be a variable dd so they take whatever amount I have used. Every other company manages this just fine. Why is eon finding it so difficult. I really thought this saga was at an end. I had a lot of pain yesterday which was due at least partly to the stress eon is causong me.