Had the same for well over a month, sometimes I can log in on second attempt and sometimes just can't get to log in at all, close down browser (chrome on PC, also tried other browsers) and same thing, very hit and miss. Remember this being reported on the forum when it first started and still the same old same old Eon rubbish that never seems to get put right, just like the smart meter in home display still showing the wrong tariffs (standing charge and unit prices) months later.
We're having problems logging you in.
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Level 7720-06-23@mtbgus
Hope you don't mind but could I ask a few questions.
1. Have you tried cache clearing?
2. What OS are you using?
3. Does it matter what time of the day you attempt to login?
4. Do you have access to mobile data? If so have you ever tried logging in to your account using 4/5G?
Any information would be of great help. 🕵
I'm not an Eon employee, just a customer trying to help others. -
Community Team20-06-23Just double checking @WizzyWigg this is logging into your online account not the Community? Also are you using a VPN by any chance?"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
OUT OF OFFICE UNTIL 01/05/24 🏖
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Community Team20-06-23@Mailman are you using a VPN by chance? We know there have been issues with customers logging into their online accounts if they're using a VPN.
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Level 7720-06-23
Definitely no VPN and logging into my Eon Next online account. I've done all routine updates cleared all browser caches. Using latest Amazon Android 7.3.2.7 and the browser is Brave. Also cleared router cache as well. Admittedly I've got 13 devices running off the router at any one time. Saying that I've run a speed check using fast.com and getting a strong 48 mbs download. Absolutely no problem using 4G with Brave or Chrome and no problem with app. -
Level 5520-06-23
No VPN in use today. Got the now usual message trying online account but logged in without issue on this community forum. So will logout of this forum before trying the online account as I did earlier today.
EDIT: As per this morning, loging OUT of the community forum enabled saved login password to get into my online account ALTHOUGH (as per this morning) it took me straight to the meter section rather than the account home page. Go figure.Last edited by Mailman; 20-06-23 at 18:37. Reason: word insertion
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Community Team20-06-23Hmmm 🤔 that's very odd. I will flag this up to the tech team, especially if it's happening quite often and no vpn is being used. I'll let you know if I hear anything back.
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Level 7721-06-23
Hi @Mailman Try clearing cookies as well as cache. Cookies can be a pain sometimes. A conflict of interests. 😂 -
Level 122-06-23Unfortunately I have to spend three months out of UK. In this case I have to use VPN to access the website. I tried Mac OS, PC, IOS, and different browsers, and none of them allowed me to log in. Do you have any suggestion for people like me? Or anything I can do? Really worried about the bills, will I have to pay a compensation if I don't pay for three months?Last edited by Batiuculus; 22-06-23 at 04:38.
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Level 7722-06-23@Batiuculus
It would seem that due to increased security that no one out of UK and/or using a VPN can access the website. The only thing I could suggest is to contact Customer Services via either WhatsApp or Twitter.
https://www.eonnext.com/contact
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