We have recently been transferred from EON to EON Next (without our permission). We now find that where we were in credit we are now in debit on our account. Our monthly bill has trippled and we were wondering how we can resolve this.
If we pay off the debit amount does this mean that the monthly direct debit will reduce or will it not affect the monthly payment.
Any help or advise would be appreciated.
You need to get in contact with Eon Next customer services. They can be emailed / phoned/ twitter /instagram /facebook. If you phone make sure you can be phoned back if connection is lost.
Its entirely possible that the credit hasn't come over yet.
Your DD should be predicted annual usage times prevailing prices divided by 12, then plus minus adjustments for your account balance. Arm yourself with real information if you want to effectively challenge a DD amount.
@meldrewreborn - many thanks for this information. Having never been in this situation before we were unsure as to whether to pay off the debit or not?
Prices for energy have risen sharply and tripling of bills is not unknown over the past year. While you can use to reclaim a direct debit that has been wrongly calculated by contacting your bank and invoking the Direct Debit Guarantee, the best option by far is to contact customer services. Because these are under great pressure at them moment and waiting times are long, I think sending an email is one of the best means because you can say clearly what the problem is, and what needs to be done to resolve it. Don't forget to include your account details!
This way you have a real record of what you've asked for. Your credit will either reduce your payments going forward or it might be refunded to you.
Direct Debits are supposed to help customers. They spread the expected bills equally over a long period. Usually they work out well, but they assume a certain level of energy use and if that information is incorrect they can be quite wrong - either too high or too low.
Find out what your energy usage actually is and use current prices to calculate what a years usage might cost.
@Lily
I've also recently been transferred from Eon to EonNext and none of my direct debits from January to June 20022 have been credtiited to the account. Previous statements are unavailable in contradiction to the help pages which state previous 2 years are available. Spoke to customer services and they can't even see them. Appears to be a complete shambles
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
