After hours of trying to get an answer about my direct debit increase I finally got through to one of the most helpful customer advisers I have ever had the pleasure of dealing with. 52 minutes of waiting for an answer to my call and in the meantime on WhatsApp and messenger I was put through to Boo on Team b 4. In no time she had sorted my query reduced my DD and also added my hubby as a priority customer being over retirement age ( he doesn’t like the phrase OAP)
it was worth the wait. These poor people on the end of the line are doing a hard job dealing with irate and often fearful people and don’t deserve some of the abuse they have to take
Its the companies that are ripping us off not these hard working customer service advisers. Thank you Boo for sorting my problem out
It's good to hear that you've got it sorted. For what it's worth, I don't think waiting 52 minutes on the phone is too bad considering all of the enquiries they must be getting at the moment. It's not ideal but not bad.
I think though you are wide of the mark in criticising the current crop of energy companies. While prices are at very high levels, the big profits are being made elsewhere. Energy supply companies are not ripping us off - I be among the first to say otherwise if it were true.
And I call myself chronologically gifted - i don't expect others to address me that way - Sir, your Lordship, your Grace, your Royal Highness I'd accept if proffered.
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