Community power.

Hello friends and welcome to the E.ON Next Community forum! This is a space for you to share your knowledge and get advice from each other; whether that's energy and energy solutions, cost saving tips or just fancy a chat. You'll find inspiration and support, you might even make a new friend or two along the way.
Register and join the forum conversation today.

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  1. Welcome, News & Updates

    Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next!
  2. Sustainable Future

    Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like.
  3. Help & Support

    Have a problem? Post here and a community member will be happy to help you.
  4. Get Involved

    A space for you to give us your feedback, start a conversation and for Community Comrades.
  • Health Check
    Gosh all this excitement to look forward to every 35 days. πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚ ​​​​​​​At least you didn't told to change to a fixed DD. πŸ˜‚ see more
  • Health Check
    @WizzyWigg Mine wanted me just to check I'm on the best tariff which I am, so I'll no doubt have that 'treat' again in 35 days time. πŸ˜‚πŸ˜‚ see more
  • A great big E.ON Next community welcome!
    Good Morning Everyone We have some new members to celebrate πŸŽ‰ Please welcome @Trianglify @Fazal @StHildaTreasurer @needy @MargaretAnn @fredric... see more
  • Outrageous 1st bill from smartmeter
    @Trianglify One thing you can do is to put a formal complaint into Eon Next at unhappy@eonnext.com listing all the facts and figures possible. Go... see more
  • Outrageous 1st bill from smartmeter
    Hi - I have this exact same issue at the moment! how did you prove that the meter didn’t start at 0? I am speaking to Eon and they take the white... see more
  • Strange smart meter reading
    Thank you- I tried this and did the setup with Bright but it says my meter point number is not eligible for this service which could be that I don’t... see more
  • Health Check
    @Tommysgirl I'll be interested to see what you and @Mailman see. Of course you might not have anything that needs attention πŸ˜‰. But then again... πŸ˜‚.... see more
  • Strange smart meter reading
    @Trianglify See if you can lift the usage data since the install date. A few of us use the Bright app and find it reliable. Also do you have a... see more
  • Health Check
    @WizzyWigg I haven't checked my account yet, but I was rather hoping that the Health Check had either disappeared for good, or that there would... see more
  • Strange smart meter reading
    Hi all I got a new smart meter installed 13th June, however it is unable to get any signal to send readings automatically so I have to manually... see more
  • Require Smart Meter for existing Domestic 3 Phase
    @DebF_EONNext passed me around until the line went dead. either not sure if possible to do domestic supply, to not sure available in my area see more
  • Health Check
    Evening @DebF_EONNext If you don't want to act on it's findings then you can hide it for 35 days. Can't see any other settings for it. This is what... see more
  • Hot water
    @Fabrizio79 welcome to the community πŸ‘‹ I'm Deb one of the community coordinators on the forum it's nice to meet you! I am hoping this is now fixed... see more
  • Health Check
    @WizzyWigg oooh they must have done an update 😳 Is there any option to opt out or update your preferences yet? I know there was chat the last time... see more
  • Require Smart Meter for existing Domestic 3 Phase
    Hey @needy welcome to the community πŸ‘‹ thanks for taking the time to post 😊 has anyone you've spoken to so far given a reason why this can't be done... see more
  • Require Smart Meter for existing Domestic 3 Phase
    Sorry to hear. Personally never had a problem but then again I'm not Phase 3. Take a look at this post:... see more
  • Require Smart Meter for existing Domestic 3 Phase
    @WizzyWigg been through every published avenue and no joy, it's like talking to a brick wall see more
  • Require Smart Meter for existing Domestic 3 Phase
    Afternoon @needy As this is primarily a customer to customer forum, the only phone numbers that anyone is privy to are found here: ... see more
  • Health Check
    Afternoon everyone I see it's back 😳. ​​​​​​​ The problem it found was not a problem, at least to me it wasn't. 😁 see more
  • Eon Next App not showing electricity usage
    Afternoon @ChrissieMags23 Try another email. It's worth looking at your Eon Next app and Bright. I actually downloaded the CSV file from the DCC as... see more
  • Eon Next App not showing electricity usage
    @WizzyWigg I did email customer services about this issue last year when it was the reverse situation to what I have now, but never got an answer... see more
  • Eon Next App not showing electricity usage
    Afternoon @ChrissieMags23 Sounds familiar. It's only really since January that I've had both my meters (the same as yours Ex Npower installed 2017)... see more
  • Eon Next App not showing electricity usage
    @geoffers given the above fairly recent smart meter activity and one days electricity data on the app that I have outlined to @WizzyWigg I don’t... see more
  • Eon Next App not showing electricity usage
    @WizzyWigg yes I have still got the same meters as I had last year when I had the reverse problem to what I have now. Problem switched on... see more
  • Eon Next App not showing electricity usage
    @ChrissieMags23 You had the reverse problem last year. Electric no gas.... see more
  • Cannot log in
    @Usedtoskate Just had an update literally as I was typing, it's being worked on by out IT department, at the moment we're unsure where the error... see more