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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
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Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
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@geoffers. Perhaps the TOU is used to avoid having to replace single tier meters with dual or more tier meters? So using the technology saves... see more
- 3 Minutes Ago
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Maybe if there's a temporary Comms failure, the next pull will get the missing data from the TOU registers (13 months of ½ hourly is stored) but if... see more
- 19 Minutes Ago
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@geoffers not the smart meter - the communication back to base might fail. I fully accept what you say, but why when the meter can record two... see more
- 20 Minutes Ago
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Nope : smart meters don't fail 🤣- the ½ hourly TOU readings are used for billing, which is why we have to have smart meters, and agree to them using... see more
- 29 Minutes Ago
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@geoffers so the EV tariff operation relies totally upon the regular reading. What happens if those fail, does the customer submit manual... see more
- 32 Minutes Ago
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Those are the values as stored in your meter - maybe the older Smets1 meter only stored a month's worth of readings, or something got re-initialised... see more
- 41 Minutes Ago
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@geoffers yes I have downloaded the data and screenshotted the time in question (on Glowmarkt I can't seem to go back further than September still... see more
- 1 Hour Ago
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Yes, but on the Drive tariff they don't use the overall total kWh value, but use the ½ hourly TOU readings to allocate the correct tariff to the time... see more
- 12 Hours Ago
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@Andy65 prepay customers are never in debit. And fair enough customers in debit could pay interest. Because credit balances far out weigh debit... see more
- 13 Hours Ago
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@geoffers As far as I understand it, for billing purposes the supplier makes a specific request for the readings, and has to get a reply with the... see more
- 13 Hours Ago
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Another quick fix... But did anyone reconfigure ECAUL/ALCS on the meter itself via SMETS Command yet? Just in case... see more
- 14 Hours Ago
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Hi @CharlotteEv, welcome to the community 😊 I'm sorry to see you have been facing issues with the comparison of your meter readings to the data we... see more
- 14 Hours Ago
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@CharlotteEv - have you downloaded the raw ½ hourly data from the meter from glowmarkt.com This will match what you can see graphically on Bright,... see more
- 14 Hours Ago
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I agree with you @meldrewreborn about the accuracy of the EAC, my experience with e.onnext is that the direct debit levels have been set well on my... see more
- 15 Hours Ago
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Evening @meldrewreborn @geoffers There is something definitely wrong with what data the meter is sending out compared to what it actually reads. I... see more
- 15 Hours Ago
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Almost everyone should be looking whether the fix price deals available now from Eon Next are better than the tariff they currently have, even if its... see more
- 16 Hours Ago
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One for @retrotecchie methinks. A photo of the fuse boxes might help - use the 3rd icon from right above - looks like a mountain with stars! see more
- 16 Hours Ago
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Hello all, I've turned on my storage heater for the winter, but it's not working. There are two switches next to the heater, one for 'storage' and... see more
- 16 Hours Ago
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IIRC it was both a combination of an Ofgem demand and the huge numbers of customers switching to SVT that made continued operation of the interest... see more
- 19 Hours Ago
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