Community power.

Hello friends and welcome to the E.ON Next Community forum! This is a space for you to share your knowledge and get advice from each other; whether that's energy and energy solutions, cost saving tips or just fancy a chat. You'll find inspiration and support, you might even make a new friend or two along the way.
Register and join the forum conversation today.

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  1. Welcome, News & Updates

    Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next!
  2. Sustainable Future

    Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like.
  3. Help & Support

    Have a problem? Post here and a community member will be happy to help you.
  4. Get Involved

    A space for you to give us your feedback, start a conversation and for Community Comrades.
  • Online experience
    Afternoon @JonP Just tried my online account on Android, Mac OS, and Linux using Chrome, Firefox, Safari and Brave with no difficulties. App also... see more
  • Next Drive switch V2 to V3
    Just checked the T&C's which say this So since the tariff clearly states "there is no exit fee" I assume you can change mid term, though it is... see more
  • dayments
    I've been in credit all winter, they now want to double my DD. If I don't put money in, they'll do it their end. ​​​​​​​PLEASE HELP.. see more
  • Un-pairing and re-pairing an IHD
    Hi there, we recently moved to Eon and previously had an IHD that worked perfectly (Pipit 500). However, since moving over to Eon, it just says it's... see more
  • Website not working
    @munromagic Glad to see it's all working - thank you for the update 😁 see more
  • Next Drive switch V2 to V3
    @TAYLOROY Have you spoken to one of our energy specialists about changing your Next drive tariff? It would be great to hear an update 😁 see more
  • Confused....
    Hello @LisaD, welcome to the community 👋 You may see reversed charges when your account has been un-billed and then re-billed again to either correct... see more
  • Online experience
    You seriously need to do something about your online experience, as it's horrendous. I have worked in IT for about 25 years, so I know what I'm... see more
  • Persistent Gas Meter Reading Issue
    @helpmaboab ​​​​​​​So glad all sorted 👍. see more
  • Why am I not surprised!
    Okay dokey. I know you don't want to go down the "Smart" meter avenue but considering everything, if it was me, I would either bite the bullet or... see more
  • Persistent Gas Meter Reading Issue
    @Mailman Thanks. It was clearly a blip that was not reflected in my Eon meter readings inline. I've now had a statement which confirms that. ... see more
  • Why am I not surprised!
    I would love to submit my readings online...I used to do just that. Then when I submitted them again my night readings and day readings were reversed... see more
  • Why am I not surprised!
    Hello @XL5, Connor here 👋 I'm sorry to hear about your statement. I'm glad to see this was re calculated for you. I'm going to do a bit of digging on... see more
  • Smart meter sending gas readings but not electricity to the IHD
    Over 3 months and counting. No communication past reiterating "the smart team is investigating" that at this point sounds like a joke. Time to... see more
  • ECO4 Scheme - Meet Joan and Alex
    We've teamed up with the lovely sustainability team here at E.ON Next to understand the ECO4 Scheme better. So, lets talk about it 🎤📣 What is the... see more
  • Why am I not surprised!
    Why WhatsApp? Why not submit readings via your online account. Surely would reduce third party intervention, ensure accuracy and speed up processing.... see more
  • My meter has not worked since about Dec. 2022
    My bill dated 17th March (2024) shows: "Estimated annual usage 213.1 kWh". Not sure if that is corrupted by the meter faiiling to record electric... see more
  • My meter has not worked since about Dec. 2022
    You just need to look at your most recent statements (page 2) for what the EAU number is for your electricity as I suspect this is where Eon Next... see more
  • Why am I not surprised!
    @Lee_EONNext Hi, I whatsapped customer service and after talking to several agents I finally had my estimated bill reassessed. He could see 90% of... see more
  • Why am I not surprised!
    @XL5 Hi If we had history say for the same period last here, the approach I would of took would be to use as close to that period in terms of... see more
  • My meter has not worked since about Dec. 2022
    It would be OK, if Eon estimates, were to be based on historical usage figures. And not something that is verging on arbitary ( Arbitary: Determined... see more