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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
- Older Activity
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@helpmaboab So glad all sorted 👍. see more
- 16 Hours Ago
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46replies
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Okay dokey. I know you don't want to go down the "Smart" meter avenue but considering everything, if it was me, I would either bite the bullet or... see more
- 16 Hours Ago
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18replies
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@Mailman Thanks. It was clearly a blip that was not reflected in my Eon meter readings inline. I've now had a statement which confirms that. ... see more
- 16 Hours Ago
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I would love to submit my readings online...I used to do just that. Then when I submitted them again my night readings and day readings were reversed... see more
- 16 Hours Ago
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Hello @XL5, Connor here 👋 I'm sorry to hear about your statement. I'm glad to see this was re calculated for you. I'm going to do a bit of digging on... see more
- 17 Hours Ago
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Over 3 months and counting. No communication past reiterating "the smart team is investigating" that at this point sounds like a joke. Time to... see more
- 18 Hours Ago
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We've teamed up with the lovely sustainability team here at E.ON Next to understand the ECO4 Scheme better. So, lets talk about it 🎤📣 What is the... see more
- 21 Hours Ago
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Why WhatsApp? Why not submit readings via your online account. Surely would reduce third party intervention, ensure accuracy and speed up processing.... see more
- 21 Hours Ago
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My bill dated 17th March (2024) shows: "Estimated annual usage 213.1 kWh". Not sure if that is corrupted by the meter faiiling to record electric... see more
- 1 Day Ago
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You just need to look at your most recent statements (page 2) for what the EAU number is for your electricity as I suspect this is where Eon Next... see more
- 1 Day Ago
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@Lee_EONNext Hi, I whatsapped customer service and after talking to several agents I finally had my estimated bill reassessed. He could see 90% of... see more
- 1 Day Ago
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@XL5 Hi If we had history say for the same period last here, the approach I would of took would be to use as close to that period in terms of... see more
- 1 Day Ago
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It would be OK, if Eon estimates, were to be based on historical usage figures. And not something that is verging on arbitary ( Arbitary: Determined... see more
- 1 Day Ago
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I strongly suspect that Eon Next will rely on the Estimated Annual Usage (EAU) figures for your property which may or may not work in your favour. ... see more
- 1 Day Ago
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They have now stated that their back- billing team have looked at my case and decided that back-billing does not apply because I was not previously... see more
- 1 Day Ago
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I will keep readers informed. My hope is that when it's done and dusted there might be some public record (this thread) that gives customers who have... see more
- 1 Day Ago
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There are... and we don't know exactly what formula they will use. It could be argued that in the sixteen month period in question there were more... see more
- 1 Day Ago
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Thing is, there are a few ways to figure this. But, if you take the view that what should be done is produce an average figure over the time span of... see more
- 1 Day Ago
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23replies
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