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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
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Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
- Older Activity
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Yep, like Octopus Agile, but maybe E.ON should try to walk before they run... see more
- 32 Minutes Ago
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aaah, but the ultimate (maybe pipedream) goal is to provide dynamic TOU pricing based on real time load where there are no set time periods, so costs... see more
- 1 Hour Ago
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The meter doesn't send readings on the half hour and hour though! It sends a packaged up dataset of 1/2 hour consumption values. The units of those... see more
- 1 Hour Ago
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Thanks for the info - much appreciated. Just for context; this is not a new installation. We've had it a few years and it has always... see more
- 1 Hour Ago
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This thread is about @CharlotteEV's problem, and she has posted showing the values being stored in her half-hourly TOU registers (both on the Bright... see more
- 1 Hour Ago
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Good afternoon community 😁 We have some new members to welcome today - a big welcome to : @Peterspence @Andreeaparaschivescu @BRPR @mcorbin... see more
- 1 Hour Ago
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I fully appreciate your experience, but how can Eon Next use 1/2 hour TOU registers if the meter doesn't have them? I've not got a smart meter yet... see more
- 1 Hour Ago
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@retrotecchie If the meter sends a reading on the half hour and hour a simple calculation will identify the half hourly increment from the... see more
- 1 Hour Ago
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Yeah - but if Eon are using the ½hr TOU registers for the billing the Total Import is irrelevant How do you think EOn get the data from the... see more
- 1 Hour Ago
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@meldrewreborn The usual story, I suspect. The meter has not been correctly programmed to switch the ALC relay in accordance with the peak and... see more
- 1 Hour Ago
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@Whyisitsohard This something you can request of customer services. In the meantime I'll tag @retrotecchie again for his input. see more
- 2 Hours Ago
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@meldrewreborn SMETS1 meters do not correctly record half-hourly data. When these meters were originally 'supplier; specific' and half hourly... see more
- 2 Hours Ago
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If we go back to the original post we can see that @CharlotteEv was being charged approximately double actual consumption over an extended period.... see more
- 2 Hours Ago
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@geoffers Agreed but that data is not direct from the meter is it. Its after the data has been through the DCC . The meter is recording the... see more
- 2 Hours Ago
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I don't know how you have come to that conclusion 🧐 It may be recording the overall total kWh correctly, but not the individual ½ hourly TOU... see more
- 2 Hours Ago
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@geoffers. To be clear, the meter is apparently recording correctly, data is being relayed to Eon Next, and they are charging the customer nearly... see more
- 3 Hours Ago
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See photo of my meter. I believe the grey box on the right is what switches the heater on and off. see more
- 3 Hours Ago
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😆 Can you expand on that please? see more
- 4 Hours Ago
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No problem 👍 - though it does look like we've identified the problem as the meter recording double the kW usage per half hour period in the TOU... see more
- 16 Hours Ago
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@geoffers Thanks Geoffers I will give it a try when I get chance, if not that would be amazing thank you so much. see more
- 16 Hours Ago
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@BEJB Just conceivably they could be looking at the two accounts together. But clearly reducing the one in credit and increasing the one in... see more
- 21 Hours Ago
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Many thanks for your replies. It all sounds very sensible - I need to give them a call. It does seem to me as though there is something awry with... see more
- 23 Hours Ago
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@geoffers Not uncommon with those old L&G beasts. They also record solar export as import!! I'm pretty sure the problem has come up before with... see more
- 1 Day Ago
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