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No problem 👍 - though it does look like we've identified the problem as the meter recording double the kW usage per half hour period in the TOU... see more
- 7 Hours Ago
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@geoffers Thanks Geoffers I will give it a try when I get chance, if not that would be amazing thank you so much. see more
- 7 Hours Ago
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@BEJB Just conceivably they could be looking at the two accounts together. But clearly reducing the one in credit and increasing the one in... see more
- 12 Hours Ago
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Many thanks for your replies. It all sounds very sensible - I need to give them a call. It does seem to me as though there is something awry with... see more
- 14 Hours Ago
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@geoffers Not uncommon with those old L&G beasts. They also record solar export as import!! I'm pretty sure the problem has come up before with... see more
- 15 Hours Ago
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I am becoming increasingly concerned about the lack of communication regarding moving to the Drive tariff, which is the tariff I chose during the... see more
- 15 Hours Ago
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Blimey you're correct 😲 - we'd gone off on a slight tangent and hadn't concentrated on the actual data values per half hour, so the meter is... see more
- 15 Hours Ago
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Thanks everyone for chipping in with this! @meldrewreborn you're right this is one we need to delve deeper into now but I can can see the support has... see more
- 16 Hours Ago
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Almost undoubtedly this is the issue. Just look at the 30 minute data - 7 kWh in a 30 minute period when charging at 7 kW. The meter is sending the... see more
- 16 Hours Ago
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@Mailman seems similar. But it confirms we’re discussing a billing problem rather than a meter measurement problem. Which is up to Eon Next to... see more
- 16 Hours Ago
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Hmmm I wonder if the information contained in this thread from MSE is relevant to the situation the OP finds themselves in.... see more
- 16 Hours Ago
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... further to my above post - If you're not confident in working in excel, it looks like if you select and then you can upload excel files (xls or... see more
- 17 Hours Ago
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A quick bit of excel tuition 😁 Put your tariff rate into one of the cells to the right of the 3rd column, then copy the formula multiplying the... see more
- 17 Hours Ago
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@CharlotteEv I’m wondering is the discrepancy is due to you being charged for both the increment for the total and the rate 1, rather than just... see more
- 17 Hours Ago
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@geoffers We have enough problems on the forum with just ordinary tariffs, but TOU is the elephant in the room. Where is the protection for... see more
- 17 Hours Ago
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Absolutely - there is no way of checking your consumption/costs from the meter to compare to the bill: which is why this forum is a godsend,... see more
- 18 Hours Ago
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@geoffers Regarding 'Have you added your tariff values into your spreadsheet for the specific time of use to see if your calculations match your... see more
- 18 Hours Ago
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@CharlotteEv So following on from @geoffers explanation, and going back to your original post , it looks like you been charged for the energy... see more
- 18 Hours Ago
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@CharlotteEv 43 kWh for that charge? see more
- 19 Hours Ago
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@geoffers. Perhaps the TOU is used to avoid having to replace single tier meters with dual or more tier meters? So using the technology saves... see more
- 19 Hours Ago
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Maybe if there's a temporary Comms failure, the next pull will get the missing data from the TOU registers (13 months of ½ hourly is stored) but if... see more
- 19 Hours Ago
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@geoffers not the smart meter - the communication back to base might fail. I fully accept what you say, but why when the meter can record two... see more
- 19 Hours Ago
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Nope : smart meters don't fail 🤣- the ½ hourly TOU readings are used for billing, which is why we have to have smart meters, and agree to them using... see more
- 19 Hours Ago
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@geoffers so the EV tariff operation relies totally upon the regular reading. What happens if those fail, does the customer submit manual... see more
- 19 Hours Ago
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