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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
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@jacroberts Pop me a DM with your account details, I will take a look for you. We have thousands of customers so having a system in place to show... see more
- 48 Minutes Ago
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Afternoon @jacroberts If there weren't any "reasonable grounds not to" then start a formal complaint by sending an email to... see more
- 1 Hour Ago
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Ofgem say "You can ask your supplier to refund you at any time. Suppliers must do so promptly unless they have reasonable grounds not to." EON seem... see more
- 2 Hours Ago
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@jacroberts This post is definitely worth a look. It might be of help.... see more
- 2 Hours Ago
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@jacroberts Online refunds are normally only available up to 14 days after a statement. Wait until this new statement is available then try again. see more
- 3 Hours Ago
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@WizzyWigg The refund button wasn't there until I entered a new meter reading. Then when I clicked it I got that message. see more
- 4 Hours Ago
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By delaying the application to your EOn account it leaves you with a higher debit balance showing on your account for that month, so may make them... see more
- 4 Hours Ago
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@jacroberts I agree with @WizzyWigg about the likely reason for the error occurring. It's probably best to leave your refund request until after... see more
- 4 Hours Ago
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Morning @jacroberts Gut feeling the error is because you are generating a new statement. You might be able to process a refund tomorrow. No... see more
- 4 Hours Ago
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My DD has at last been applied to my account. I entered a another new meter reading (that's 3 I've entered this month), then selected the "Refund"... see more
- 4 Hours Ago
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@geoffers Yes, but your direct debit will be withdrawn from your bank account 5 days in advance. It reaches their bank account almost immediately,... see more
- 4 Hours Ago
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@Gtw1234 The forum is mostly manned by other customers - we are not customer services. You'll need to contact customer services to sort this... see more
- 5 Hours Ago
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Hi, I changed my direct debit date last month from the end of the month (28th) to the 15th of the month. I did so a week before the payment... see more
- 5 Hours Ago
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@Millieviolet also have you checked whether the meters are in smart mode using https://smartmetercheck.citizensadvice.org.uk If this can... see more
- 5 Hours Ago
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@jacroberts - what I've had to do to make make my EOn account balance is to move the date of the DD forward by 5 days, so it is taken out of my bank... see more
- 5 Hours Ago
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Lots of people (including EOn themselves) mix up the IHD & the smart meter itself, thinking the IHD IS the smart meter, so this could be their way... see more
- 6 Hours Ago
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Good Morning Community! I hope you're all doing well? It's exciting to announce we have had lots of new members join our Eon Next Community... see more
- 6 Hours Ago
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Thanks geoffers. That’s good to know. Strange that eon say otherwise though- perhaps they’re just trying to cover themselves in case customers... see more
- 6 Hours Ago
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@Lee_EONNext With EON, it's the same issue every month. For other companies I have direct debits with, the money shows in my account less than an... see more
- 15 Hours Ago
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@jacroberts. If you contact customer services with up to date meter reading(s), you will then be able to request a refund of some or all of your... see more
- 15 Hours Ago
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Can you tell us what colours the lights are on your communications hub are and the frequency of flashing, each individually. Have you tried... see more
- 15 Hours Ago
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I'm currently on V3, having changed from V1 a couple of months early (no exit fee so you can change any time) Can't see why it should affect your... see more
- 16 Hours Ago
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@jacroberts It usually takes a few days for a Direct Debit to show on your account, but it will show as being applied on the date your Direct... see more
- 18 Hours Ago
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Evening @jacroberts I know what you mean. It can be frustrating. My DD was taken on the 1st and showed on my account this morning. Have you ever... see more
- 19 Hours Ago
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@jacroberts Hey, Great to hear from you. Sometimes especially over the weekend, it takes a few extra days for the amount to show on your account.... see more
- 19 Hours Ago
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Evening All, how is everyone? It's that time again to welcome new members, please join me in welcoming the following new members to the... see more
- 20 Hours Ago
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Money was taken from my bank account on 2nd August. It is now the 6th August and the amount has not been applied to my account. This is... see more
- 22 Hours Ago
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We have a smart meter. We have two electric vehicles. We moved to Eon Next Tariff and had an electric charging point installed. Eon are unable... see more
- 22 Hours Ago
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