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If we go back to the original post we can see that @CharlotteEv was being charged approximately double actual consumption over an extended period.... see more
- 2 Minutes Ago
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@geoffers Agreed but that data is not direct from the meter is it. Its after the data has been through the DCC . The meter is recording the... see more
- 10 Minutes Ago
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I don't know how you have come to that conclusion 🧐 It may be recording the overall total kWh correctly, but not the individual ½ hourly TOU... see more
- 36 Minutes Ago
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@geoffers. To be clear, the meter is apparently recording correctly, data is being relayed to Eon Next, and they are charging the customer nearly... see more
- 1 Hour Ago
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See photo of my meter. I believe the grey box on the right is what switches the heater on and off. see more
- 1 Hour Ago
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😆 Can you expand on that please? see more
- 1 Hour Ago
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No problem 👍 - though it does look like we've identified the problem as the meter recording double the kW usage per half hour period in the TOU... see more
- 14 Hours Ago
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@geoffers Thanks Geoffers I will give it a try when I get chance, if not that would be amazing thank you so much. see more
- 14 Hours Ago
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@BEJB Just conceivably they could be looking at the two accounts together. But clearly reducing the one in credit and increasing the one in... see more
- 18 Hours Ago
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Many thanks for your replies. It all sounds very sensible - I need to give them a call. It does seem to me as though there is something awry with... see more
- 21 Hours Ago
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@geoffers Not uncommon with those old L&G beasts. They also record solar export as import!! I'm pretty sure the problem has come up before with... see more
- 22 Hours Ago
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I am becoming increasingly concerned about the lack of communication regarding moving to the Drive tariff, which is the tariff I chose during the... see more
- 22 Hours Ago
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Blimey you're correct 😲 - we'd gone off on a slight tangent and hadn't concentrated on the actual data values per half hour, so the meter is... see more
- 22 Hours Ago
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Thanks everyone for chipping in with this! @meldrewreborn you're right this is one we need to delve deeper into now but I can can see the support has... see more
- 22 Hours Ago
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Almost undoubtedly this is the issue. Just look at the 30 minute data - 7 kWh in a 30 minute period when charging at 7 kW. The meter is sending the... see more
- 23 Hours Ago
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@Mailman seems similar. But it confirms we’re discussing a billing problem rather than a meter measurement problem. Which is up to Eon Next to... see more
- 23 Hours Ago
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Hmmm I wonder if the information contained in this thread from MSE is relevant to the situation the OP finds themselves in.... see more
- 23 Hours Ago
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... further to my above post - If you're not confident in working in excel, it looks like if you select and then you can upload excel files (xls or... see more
- 1 Day Ago
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A quick bit of excel tuition 😁 Put your tariff rate into one of the cells to the right of the 3rd column, then copy the formula multiplying the... see more
- 1 Day Ago
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@CharlotteEv I’m wondering is the discrepancy is due to you being charged for both the increment for the total and the rate 1, rather than just... see more
- 1 Day Ago
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@geoffers We have enough problems on the forum with just ordinary tariffs, but TOU is the elephant in the room. Where is the protection for... see more
- 1 Day Ago
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Absolutely - there is no way of checking your consumption/costs from the meter to compare to the bill: which is why this forum is a godsend,... see more
- 1 Day Ago
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@geoffers Regarding 'Have you added your tariff values into your spreadsheet for the specific time of use to see if your calculations match your... see more
- 1 Day Ago
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@CharlotteEv So following on from @geoffers explanation, and going back to your original post , it looks like you been charged for the energy... see more
- 1 Day Ago
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