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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
- Older Activity
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@GarySeven - surely if you've opened the device to identify the battery you must know it's dimensions. If you haven't yet opened the device... see more
- 5 Minutes Ago
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@geoffers Perhaps you’re right but it rather marginal. I do though remember a company that charged its inter related subsidiaries high prices... see more
- 9 Minutes Ago
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I would like to replace the battery in my SmartView 2, but I need assistance in finding the correct one. I asked the manufacturers, but they didn't... see more
- 15 Minutes Ago
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@Andy65 True, I've experienced this before with other companies however never with us. I have seen further delays caused by weekends and bank... see more
- 21 Minutes Ago
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As per my earlier post, I suspect that delaying the application to your EOn account leaves you potentially with a higher debit balance showing on... see more
- 24 Minutes Ago
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Hi Both, Thanks for your advice. My aim had been to start the autumn / winter increased bills with a just a small positive balance. With a... see more
- 33 Minutes Ago
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@Andy65 I have to say that I pay zero attention to when my DD is credited to my account, it seems to be important only in very particular... see more
- 44 Minutes Ago
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Thursday 8th August 2024 Good morning everyone! 👋 Let's give a lovely warm welcome to our newest members! @mahmexd, @Kimacres, @Joanne72,... see more
- 52 Minutes Ago
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@meldrewreborn Basically for the SEG tariff 8p v 16.5p per Kw eported. Plus 6.9 for 7hrs overnight whereas Go was 8.5p for 5hrs. see more
- 3 Hours Ago
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That is by design @Lee_EONNext and nothing to do with the amount of customers. Someone somewhere has taken a deliberate decision to have a system... see more
- 5 Hours Ago
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@Sifi I’ve not heard of anything - but I’m in the eastern area , not Scotland. Just out of interest, why move from Octopus? see more
- 11 Hours Ago
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Hi all. I've just moved my electric over from Octopus. Do E.on do power ups or something similar? Octopus Power-ups - ScotlandDuring... see more
- 16 Hours Ago
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Just to add a bit more, the 4 days we had the solar system prior to the smart meter being fitted our grid usage reading didn’t go above 2 kWh see more
- 16 Hours Ago
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Hi Thankyou, the readings are direct from the meter I unplugged the IHD as too disheartening. our solar guy is coming out on Saturday to take a... see more
- 17 Hours Ago
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@Kaw Hey, can I just ask if all of the information above is from the IHD? Not all IHD's are compatible with solar, the only one off the top of my... see more
- 17 Hours Ago
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@meldrewreborn Oooops 🤣🤣🤣. Left hand right hand Networking failure 🤣🤣. see more
- 17 Hours Ago
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Last month could be as little as 8 days ago!! see more
- 17 Hours Ago
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@jacroberts Not having a recent substantiated reading would constitute "reasonable grounds". I've got refunds from both EON Next and EDF (i... see more
- 17 Hours Ago
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@WizzyWigg First minor issue today. Got a very nice call advising me that my meters were out of certification and EON Next was under a legal... see more
- 18 Hours Ago
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@Gtw1234 Hey, great to hear from you. Have you got this sorted yet? Usually being so close to a Direct Debit collection date I would be inclined... see more
- 19 Hours Ago
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@jacroberts Pop me a DM with your account details, I will take a look for you. We have thousands of customers so having a system in place to show... see more
- 20 Hours Ago
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Afternoon @jacroberts If there weren't any "reasonable grounds not to" then start a formal complaint by sending an email to... see more
- 21 Hours Ago
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Ofgem say "You can ask your supplier to refund you at any time. Suppliers must do so promptly unless they have reasonable grounds not to." EON seem... see more
- 21 Hours Ago
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@jacroberts This post is definitely worth a look. It might be of help.... see more
- 21 Hours Ago
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@jacroberts Online refunds are normally only available up to 14 days after a statement. Wait until this new statement is available then try again. see more
- 22 Hours Ago
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@WizzyWigg The refund button wasn't there until I entered a new meter reading. Then when I clicked it I got that message. see more
- 23 Hours Ago
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By delaying the application to your EOn account it leaves you with a higher debit balance showing on your account for that month, so may make them... see more
- 23 Hours Ago
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@jacroberts I agree with @WizzyWigg about the likely reason for the error occurring. It's probably best to leave your refund request until after... see more
- 23 Hours Ago
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