Community power.

Hello friends and welcome to the E.ON Next Community forum! This is a space for you to share your knowledge and get advice from each other; whether that's energy and energy solutions, cost saving tips or just fancy a chat. You'll find inspiration and support, you might even make a new friend or two along the way.
Register and join the forum conversation today.

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  1. Welcome, News & Updates

    Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next!
  2. Sustainable Future

    Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like.
  3. Help & Support

    Have a problem? Post here and a community member will be happy to help you.
  4. Get Involved

    A space for you to give us your feedback, start a conversation and for Community Comrades.
  • A great big E.ON Next community welcome!
    Good Morning Community, How are we all today?? It's that time again where we say hello to our new members @rebror @Pianoman @Davina66 @Devo56... see more
  • Variable direct debit
    @Pianoman ​​​​​​​ @retrotecchie 's advice is 'spot on'. You might find when you call Customer Services that they'll try to persuade you to stay... see more
  • Variable direct debit
    @Pianoman You can request a refund of the credit, or you can just leave it sat there and they will take your monthly variable payments from the... see more
  • Variable direct debit
    I am currently on next flex tariff with £800 credit. If I switch to variable direct debit will EON next refund my credit see more
  • Winter Support Scheme 2024
    @HelenaP_EONNext You say that "Although some customers may not be eligible for the Winter Support Scheme," when another statement would be "... see more
  • Winter Support Scheme 2024
    @Prettyeyez Any Fixed direct debit needs to be fair and reasonable and accurate in relation to information the supplier holds. I've covered... see more
  • Winter Support Scheme 2024
    @ThomasK It was made pretty clear in the opening post Who is eligible for the Winter Support Scheme? Customers who are eligible for the... see more
  • How long to switch to Drive v4
    @geoffers I concur with your assessment, just confirming the EON back-of-house is a shambles. They probably knew there was a problem on or before... see more
  • Winter Support Scheme 2024
    @HelenaP_EONNext thank you for the reply - but ultimately this amounts to merely platitudes - when what is needed is transparency and clarity -... see more
  • How long to switch to Drive v4
    @pmv039 AFAIK the commissioning process involves the installation engineer registering the meters' MPAN/MPRN codes with the DCC, which had clearly... see more
  • Winter Support Scheme 2024
    @ThomasK @Prettyeyez Thank you both for your feedback! 😊 I'm sorry for any stress this is causing, customer eligibility has been selected across... see more
  • Smart meter not working.
    Not to worry @Devo56 I will pop you over a dm so we can get this resolved for you! 😊 see more
  • A great big E.ON Next community welcome!
    Sunday 17th November 2024 Good Morning Community Members! I hope you're all having a lovely Sunday morning so far!? Just popping by to... see more
  • How long to switch to Drive v4
    Update following my complaint. Complaint team (unhappy@eonnext.com) have provided an initial response. I now have a complaint number. I am... see more
  • Smart meter not working.
    I was told no readings were happening, so I sent a request for someone to visit my home and fix the problem, Still no one has fixed the problem. see more
  • Smart meter not working.
    Heyy @Devo56 I hope all is well? I am sorry to hear you have been experiencing issues with your smart meters and we haven't yet been able to... see more
  • Smart meter not working.
    I was told my smart meter is not working, 6 months later. No one has been out to fix it, see more