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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
- Older Activity
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@JoeSoap Hopefully the comms issue won't spread to the leccy one. It's maybe just a one-off glitch, and will correct itself next month. I'm... see more
- 3 Hours Ago
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@meldrewreborn @JoeSoap @Tommysgirl Looking at both my Bright and Eon Next app electricity usage is consistently shown, gas on the other hand... see more
- 4 Hours Ago
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@meldrewreborn Gas meter reading on IHD has increased in line with usage since I submitted a reading this morning and consumption showing in the... see more
- 4 Hours Ago
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@Tommysgirl I wonder now if my gas meter comms issue will spread to my leccy meter next month 🤔 If I have to submit one reading then it won’t... see more
- 4 Hours Ago
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@Tommysgirl @JoeSoap Gas meters are more problematic than electric meters because they rely on a battery to power the radio connection with the... see more
- 6 Hours Ago
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@JoeSoap My gas meter has failed to send smart readings in since April and they both failed to send them in May and June. It's a comms issue with... see more
- 7 Hours Ago
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Just thought I'd blow the dust off this old thread to log that after 9 months of no smart meter problems my statement showed that only the electric... see more
- 10 Hours Ago
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If you are a multi rate customer, such as E7, then the rate quoted in that link is the average price per unit for a customer using the average number... see more
- 12 Hours Ago
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2nd June 2024 and got the completed move on 3rd July see more
- 13 Hours Ago
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@Thewookiewon Do you know the date the application is showing as received by the SEG team? as it may take 4-8 weeks from the date the team receives... see more
- 13 Hours Ago
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@Thewookiewon If amending the direct debit online does not allow you to set up without adding an amount to be taken monthly, I would advise to... see more
- 14 Hours Ago
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OK, just didn't want to be debited £14 each month see more
- 14 Hours Ago
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@mrazizahmed This is a customer to customer forum that can be viewed by anybody. I would strongly advise removing your personal details. see more
- 14 Hours Ago
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Hi, I am being charged my electricity Day rate 28.54 p/kWh when I should be charged a lot less from July 2024, please see the attached screenshot and... see more
- 15 Hours Ago
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They need the Direct Debit set up in order to make direct payments to a bank account rather than to send you a cheque for payments. If it's a SEG... see more
- 15 Hours Ago
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Hello 2nd June, I've had the email confirming the SEG move was completed on 3rd July. Online account is avaliable. Just not the My SEG... see more
- 16 Hours Ago
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Yes I'm using the SEG online account, when I called the above number they just advised to try online. The online method though asks to set... see more
- 16 Hours Ago
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@Thewookiewon SEG payments can be made via Cheque or Direct debit 😊 If you are trying to set up your banking details via your online account, are you... see more
- 16 Hours Ago
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Hello @Thewookiewon 👋 It is great to see you around the Community! 😊 When did you submit your SEG application? as it can take up to 4-8 weeks to... see more
- 16 Hours Ago
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Morning @Thewookiewon I'll tag in @Lee_EONNext to look at both your threads as he's the expert. Unfortunately he's not always around but I'm sure he... see more
- 1 Day Ago
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Hello, I'm eager to ensure I'm compliant within the terms of SEG so does Eon Next have a fair usage on 'Brown energy' export? EG. exporting from... see more
- 1 Day Ago
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Hello, I've not yet received my SEG plan yet, it went live on the 3rd of July. I'm conscious that since my original application I've... see more
- 1 Day Ago
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Thank you, my original post question is still to be answered by an expert 😊 see more
- 1 Day Ago
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@Thewookiewon Not to worry, I've removed the duplicate for you. I 'll have a dig around to see why you're not able to delete your threads for you 😀 see more
- 1 Day Ago
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@MartynCooper Sorry to hear. Only other suggestion is to contact Customer Services via social media or WhatsApp. Contact info can be found here:... see more
- 2 Days Ago
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Not me 😂😂😂, no supernatural powers 👻. May be because the threads are identical the platform has thrown a wobbly. 😂😂😂 see more
- 2 Days Ago
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@WizzyWigg tried all of the above,had no success or reply or email from eonnext. see more
- 2 Days Ago
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Maybe you've got uber powers than a lower level 2 😋 see more
- 2 Days Ago
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@Thewookiewon Now that's strange. I've just gone into an old thread of mine, click on Edit Post and Delete Post came up. I'm wondering if... see more
- 2 Days Ago
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Yep, nothing they're for me. Only tried on android but flipped to desktop view no difference. I can't delete the main thread but sub posts I can. see more
- 2 Days Ago
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Go to the post you want to delete then click on Edit. At the top of the next screen you will see delete post. see more
- 2 Days Ago
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A good policy. So far, touch wood, I've not had to resort to the dog & bone with any company. There you go I've put the mockers on it 😂😂😂. see more
- 2 Days Ago
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I had a look, couldn't see an option even under the advanced settings of edit see more
- 2 Days Ago
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@Thewookiewon if you go to the posts that are not required and click on edit you can delete them. see more
- 2 Days Ago
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Sorry, I got an error posting so re did it and it's now duplicated see more
- 2 Days Ago
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Hello, I've heard plenty of rumours that you can apply for payments via direct debt. Just wondered how you do this as currently online setup for... see more
- 2 Days Ago
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