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Blimey you're correct 😲 - we'd gone off on a slight tangent and hadn't concentrated on the actual data values per half hour, so the meter is... see more
- 8 Minutes Ago
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Thanks everyone for chipping in with this! @meldrewreborn you're right this is one we need to delve deeper into now but I can can see the support has... see more
- 10 Minutes Ago
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Almost undoubtedly this is the issue. Just look at the 30 minute data - 7 kWh in a 30 minute period when charging at 7 kW. The meter is sending the... see more
- 28 Minutes Ago
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@Mailman seems similar. But it confirms we’re discussing a billing problem rather than a meter measurement problem. Which is up to Eon Next to... see more
- 42 Minutes Ago
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Hmmm I wonder if the information contained in this thread from MSE is relevant to the situation the OP finds themselves in.... see more
- 57 Minutes Ago
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... further to my above post - If you're not confident in working in excel, it looks like if you select and then you can upload excel files (xls or... see more
- 1 Hour Ago
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A quick bit of excel tuition 😁 Put your tariff rate into one of the cells to the right of the 3rd column, then copy the formula multiplying the... see more
- 1 Hour Ago
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@CharlotteEv I’m wondering is the discrepancy is due to you being charged for both the increment for the total and the rate 1, rather than just... see more
- 1 Hour Ago
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@geoffers We have enough problems on the forum with just ordinary tariffs, but TOU is the elephant in the room. Where is the protection for... see more
- 2 Hours Ago
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Absolutely - there is no way of checking your consumption/costs from the meter to compare to the bill: which is why this forum is a godsend,... see more
- 2 Hours Ago
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@geoffers Regarding 'Have you added your tariff values into your spreadsheet for the specific time of use to see if your calculations match your... see more
- 2 Hours Ago
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@CharlotteEv So following on from @geoffers explanation, and going back to your original post , it looks like you been charged for the energy... see more
- 3 Hours Ago
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@CharlotteEv 43 kWh for that charge? see more
- 3 Hours Ago
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@geoffers. Perhaps the TOU is used to avoid having to replace single tier meters with dual or more tier meters? So using the technology saves... see more
- 3 Hours Ago
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Maybe if there's a temporary Comms failure, the next pull will get the missing data from the TOU registers (13 months of ½ hourly is stored) but if... see more
- 3 Hours Ago
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@geoffers not the smart meter - the communication back to base might fail. I fully accept what you say, but why when the meter can record two... see more
- 3 Hours Ago
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Nope : smart meters don't fail 🤣- the ½ hourly TOU readings are used for billing, which is why we have to have smart meters, and agree to them using... see more
- 3 Hours Ago
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@geoffers so the EV tariff operation relies totally upon the regular reading. What happens if those fail, does the customer submit manual... see more
- 3 Hours Ago
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Those are the values as stored in your meter - maybe the older Smets1 meter only stored a month's worth of readings, or something got re-initialised... see more
- 3 Hours Ago
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@geoffers yes I have downloaded the data and screenshotted the time in question (on Glowmarkt I can't seem to go back further than September still... see more
- 4 Hours Ago
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Yes, but on the Drive tariff they don't use the overall total kWh value, but use the ½ hourly TOU readings to allocate the correct tariff to the time... see more
- 16 Hours Ago
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@Andy65 prepay customers are never in debit. And fair enough customers in debit could pay interest. Because credit balances far out weigh debit... see more
- 16 Hours Ago
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@geoffers As far as I understand it, for billing purposes the supplier makes a specific request for the readings, and has to get a reply with the... see more
- 16 Hours Ago
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