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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
- Older Activity
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Install the meter...don't fit the comms hub. SMETS2 in dumb mode. Job done. see more
- 4 Hours Ago
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18replies
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@theunknowntech Thanks for that information. It is a pity that when i am in the process of switching to a fixed tariff and advised by a E.on... see more
- 5 Hours Ago
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@kenthepanda not one for OFGEM, but instead the energy ombudsman should be contacted. if Eon Next did not bill you at all, with either... see more
- 5 Hours Ago
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6replies
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Just to clear stuff up a little more too. The option to enable "Dumb Mode" used to exist with SMETS1, but was removed when SMETS1 Meters were... see more
- 6 Hours Ago
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Well here are, still not any further forward. Other than a very pleasant lady who is only relaying messages back to me no one at eon will engage... see more
- 7 Hours Ago
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Hiya! T3 Aerials are usually only installed if commissioning using ALL other options has failed and DCC considers it viable to do so. You need to... see more
- 7 Hours Ago
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@theunknowntech Thanks for the reply. That's interesting to know. I have been trying to get eon to deal with it but it's difficult as... see more
- 9 Hours Ago
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@Johnh1995 We would not install in dumb mode, SEG aside and even then there are some things we would need to check, however again if you were... see more
- 9 Hours Ago
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Thankyou Lee, for your input. However, why do I read this statement? Yes, E.ON will put a smart meter into "dumb mode" if a customer requests it .... see more
- 10 Hours Ago
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@meldrewreborn Thank you for the extra information! Last year we saw customers would receive the discount automatically if they were eligible... see more
- 10 Hours Ago
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7replies
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@Johnh1995 Hi We would be looking to install a functioning smart meter. When we talk about Smart and SEG it's a different situation. One where... see more
- 10 Hours Ago
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18replies
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I understand this is an older thread, but if anyone is experiencing a similar issue with their prepayment meter being in emergency credit or any... see more
- 11 Hours Ago
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2replies
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@HelenaP_EONNext the system for the warm home discount changed a while back as did the criteria, which excluded some previously eligible... see more
- 11 Hours Ago
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7replies
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I'm sorry to see that people were experiencing issues their WHD in previous years 😞 We will continue to update the community yearly with the... see more
- 11 Hours Ago
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I can see this is quite an old thread, but I thought I would pop a link to the thread CPAP users which provides some good information around Oxygen... see more
- 12 Hours Ago
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You know, it's a nightmare trying to find a page on Eon's website, where you can get to set up a Direct Debit. Is this intentional? Could be. If so,... see more
- 12 Hours Ago
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3replies
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Hi @Roydavies 👋, I understand this is quite an old thread, but I thought I would add a link to our thread A helping hand - Extra support with the... see more
- 12 Hours Ago
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Like you Isupect any difference will be marginal. I think I'll just opt for the Next Fixed 12m v25 and stick with that for a year. I'm hoping I can... see more
- 12 Hours Ago
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@nevinchester Hi, Apologies for the late reply, I wanted to check in and see if you had got this sorted? Do you know if the read is inline... see more
- 12 Hours Ago
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1replies
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Hi, Just seeing if anyone has successfully persuaded Eon Next to escalate a T3 external aerial install with DCC to get smart meter comms working? ... see more
- 13 Hours Ago
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I realise this is an old thread however this may help someone else if they find themselves with a similar issue. As the lovely @Landmark has... see more
- 14 Hours Ago
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Good morning everyone! 🍂 Let's welcome our newest members @bena @Nsredfern @avelexawa @Kimberley1 @MNickson @Roddy @ionack it's lovely to have you... see more
- 16 Hours Ago
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135replies
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