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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
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Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
- Older Activity
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Afternoon @PaulS2024 . This is from HM Gov website. Principle 2: Once the IHD is confirmed as being missing or broken and cannot be repaired, a... see more
- 15 Hours Ago
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As a matter of interest - do any of the companies offer a replacement IHD if you switch over to them? see more
- 16 Hours Ago
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and there we have it. I have no way to make EON prove that they are not sending updates to the meter. I have to trust their assurance. Well EON... see more
- 16 Hours Ago
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@retrotecchie I'm not so cynical as you on this one,, and would lean towards a temporary glitch rather than deliberate action. The supplier is... see more
- 1 Day Ago
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@meldrewreborn I still say the EAC is a bit of a waste of space other than for the suppliers to set higher levels of DD than are possibly... see more
- 1 Day Ago
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I can imagine that suppliers will be keen for the smart half hourly readings being continually fed into the EAC database if that means their half... see more
- 1 Day Ago
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I don't really understand why EOn thinks the IHD is faulty - it should communicate with the meter every 10 seconds and pick up all the information... see more
- 1 Day Ago
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I wonder how Eon will react to my request to prove that the meter is not getting a new tarrif update every day. For me, I think it is on them to... see more
- 1 Day Ago
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Best to contact customer service direct on this one using one of the methods in Contact Us in the purple section at the bottom of this page. see more
- 2 Days Ago
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@meldrewreborn agreed, I’ll be insisting they make the appropriate changes. No idea why grey claim not to be able to change it see more
- 2 Days Ago
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@JoeSoap, yes applied through the app online. To be honest I realised I hadn’t checked the details properly. The house was fully renovated 2 years... see more
- 2 Days Ago
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👍👍 I thought you would have the answer. 👍👍. 🌞 see more
- 2 Days Ago
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@WizzyWigg The ESME regulations state that for smart meters, the tariff has to be present on the meter, even if incorrect, (otherwise how would... see more
- 2 Days Ago
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@geoffers It's the early bird 🐦 that catches the worm 😂😂😂😂. If the tariff is stored in the meter it's certainly hidden in it's deepest... see more
- 2 Days Ago
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@clive1965 No you should not been referred to the forum for a resolution, but you’re welcome anyway. why is the address is wrong - how long has... see more
- 2 Days Ago
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Doh : Wizzy beat me to it 🤓 Found some information googling for "event code 8154" (not that it helps much 🤓) - different meter, but has common... see more
- 2 Days Ago
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@PaulS2024 That's a shame. 😞. Doing a quick search I think that code is just your IHD communicating. The searches keep coming up with "Immediate HAN... see more
- 2 Days Ago
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Can you confirm that you didn't actually incur any exit fees when you switched please? see more
- 2 Days Ago
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16replies
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Well I spent a good deal of time going through all of the settings and menu options and there was no display of the actual Tarrif value / Standing... see more
- 2 Days Ago
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@Chihuabacca If you've been able to switch without incurring exit fees then well done. That list of historic tariffs WITH internal exit fees was... see more
- 2 Days Ago
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I switched by asking the WhatsApp customer service team to do it, as they confirmed no exit fees would apply despite the webpage displaying a fee. ... see more
- 2 Days Ago
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Well a friend and I separately were just about to switch to the pledge tracker, from Next Fixed 12M v6 as there have been no exit fees since the... see more
- 2 Days Ago
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@clive1965 Did you try through your online account or did you contact customer service? Seems strange to be directed to the forum. see more
- 2 Days Ago
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The home address for my account is wrong, belonging to a house further along the same road. I’ve tried to update the account, instead receiving a... see more
- 2 Days Ago
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@Andy65 What’s the source of this info please? I’m on Next Secure Fixed 24m v2 which is not on your list. It’s ok, I found it 👍 see more
- 2 Days Ago
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