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Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
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Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
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Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
- Older Activity
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@RonS1 unfortunately there are hundreds of meter models, and what is available in terms of user guides has no consistency see more
- 14 Minutes Ago
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You'll never know but it looks like the Data Collector has collected an incorrect usage amount or their system has thrown a wobbler due to corrupt... see more
- 24 Minutes Ago
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@solidbond I've just edited my post above. see more
- 31 Minutes Ago
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@Mailman Ahh - that explains it, many thanks for the explanation. Although this makes me even more curious as to why my EAC for electricity has... see more
- 34 Minutes Ago
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Fear not 😁 the Next Pledge tariff rates are calculated on the kWh usage of the 'average customer' rather than your usage i.e. 2700 kWh of electricity... see more
- 36 Minutes Ago
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I agree that manuals are not handed to customers but this is the sort of manual I have obtained on the internet for my meter. It's pretty detailed. see more
- 1 Hour Ago
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In order to bring decision makers under one umbrella, mad eyed Ed has lashed out £630m he doesn’t have to buy the ESO. Initially... see more
- 1 Hour Ago
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@solidbond Good to know that I’m not completely bonkers, but one comes across so many individual situations with unusual factors that it’s... see more
- 2 Hours Ago
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I've done some calculations of my own, and it seems as if the reduction in kWh proce is as you suspected and is standard, as my calculations suggest... see more
- 2 Hours Ago
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@Pete19612 Looking around and about methinks it's not just EoN Next it applies to. 🕵 see more
- 7 Hours Ago
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Morning @Pete19612 It's been a while since we've seen you around I hope you're well? It sounds like the person you spoke to may not have had... see more
- 7 Hours Ago
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If, and that’s a really big if, your EAC figures are used in the computation of the pledge discount that to me would be entirely wrong. if you... see more
- 7 Hours Ago
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Just discovered that the friendly hours now no longer apply to normal prepayment meters (key meters). Only applies to PAYG smart meters. Got told... see more
- 8 Hours Ago
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@solidbond i thought the reduction was applied at the same rate to all customers on pledge. So that small consumers got less benefit than large. ... see more
- 8 Hours Ago
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@retrotecchie thanks a lot, I’ll call them now and see if they can do something. see more
- 8 Hours Ago
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@RonS1 the manuals that are available are largely superficial and provide little or no technical information. So when @retrotecchie used the... see more
- 8 Hours Ago
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@jacobmcl7 I’ve just come across this thread and you’ve had excellent advice from @retrotecchie. you posts don’t seem to convey any sense of... see more
- 8 Hours Ago
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@Mailman Thanks for the reply, but I've had a smart meter for over 2 years, and as I say, the previous reading were about 10% above my actual... see more
- 8 Hours Ago
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Sorry but you are not correct. There are manuals available on-line for the two smart meters I have dealt with and I suspect for many others. Just... see more
- 12 Hours Ago
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@jacobmcl7 The meter is always live. It's just the output connection to your consumer unit that's disconnected by the internal relay. It sounds... see more
- 17 Hours Ago
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@retrotecchie Thanks for the reply! When I press A though, I just get the standard ‘select mode’ with the vend mode, enter pin and set pin... see more
- 17 Hours Ago
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@jacobmcl7 You could try this: Press the blue A button The meter will light up and display PRESS A TO CONNECT Press A again and... see more
- 18 Hours Ago
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in short Eon Next don't have this ability. However Eon's DC (Data Collector) does and provides EAU (estimated annual usage) figures to Eon Next that... see more
- 18 Hours Ago
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@jacobmcl7 see more
- 18 Hours Ago
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Hello, I’ve just switched energy suppliers, as well as from a pay as you go contract to a credit one, and the house now doesn’t have any... see more
- 18 Hours Ago
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@RonS1 Oh that there was. Us end users aren't given full manuals for the meters and as the meters are the sole responsibility of the suppliers,... see more
- 18 Hours Ago
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Is there a list of SMETS2 meters and whether they provide export data access? see more
- 19 Hours Ago
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So just how do E.On Next estimate my future usage to calculate my annual usage? Also, how do they actually calculate the reduction on the price cap... see more
- 20 Hours Ago
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Update - after a couple of further emails between myself and customer services (Leighton and Nikita have been brilliant) everything is now in order... see more
- 1 Day Ago
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