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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
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@Pianoman @retrotecchie 's advice is 'spot on'. You might find when you call Customer Services that they'll try to persuade you to stay... see more
- 1 Hour Ago
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@Pianoman You can request a refund of the credit, or you can just leave it sat there and they will take your monthly variable payments from the... see more
- 4 Hours Ago
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I am currently on next flex tariff with £800 credit. If I switch to variable direct debit will EON next refund my credit see more
- 7 Hours Ago
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@HelenaP_EONNext You say that "Although some customers may not be eligible for the Winter Support Scheme," when another statement would be "... see more
- 10 Hours Ago
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@Prettyeyez Any Fixed direct debit needs to be fair and reasonable and accurate in relation to information the supplier holds. I've covered... see more
- 10 Hours Ago
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@ThomasK It was made pretty clear in the opening post Who is eligible for the Winter Support Scheme? Customers who are eligible for the... see more
- 14 Hours Ago
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@geoffers I concur with your assessment, just confirming the EON back-of-house is a shambles. They probably knew there was a problem on or before... see more
- 14 Hours Ago
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@HelenaP_EONNext thank you for the reply - but ultimately this amounts to merely platitudes - when what is needed is transparency and clarity -... see more
- 14 Hours Ago
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@pmv039 AFAIK the commissioning process involves the installation engineer registering the meters' MPAN/MPRN codes with the DCC, which had clearly... see more
- 14 Hours Ago
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@ThomasK @Prettyeyez Thank you both for your feedback! 😊 I'm sorry for any stress this is causing, customer eligibility has been selected across... see more
- 14 Hours Ago
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Not to worry @Devo56 I will pop you over a dm so we can get this resolved for you! 😊 see more
- 15 Hours Ago
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Sunday 17th November 2024 Good Morning Community Members! I hope you're all having a lovely Sunday morning so far!? Just popping by to... see more
- 15 Hours Ago
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Update following my complaint. Complaint team (unhappy@eonnext.com) have provided an initial response. I now have a complaint number. I am... see more
- 15 Hours Ago
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I was told no readings were happening, so I sent a request for someone to visit my home and fix the problem, Still no one has fixed the problem. see more
- 16 Hours Ago
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Heyy @Devo56 I hope all is well? I am sorry to hear you have been experiencing issues with your smart meters and we haven't yet been able to... see more
- 16 Hours Ago
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I was told my smart meter is not working, 6 months later. No one has been out to fix it, see more
- 16 Hours Ago
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@Tammer I have better experiences with the Bright app compared to the Eon Next app although the latter has been better lately for me. So keep... see more
- 1 Day Ago
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I thought I’d give a quick update. Eon may try to provide me with a IHD. Nothing as yet. in the meantime I’ve started using the eonnext app. It... see more
- 1 Day Ago
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@pmv039 thanks @geoffers. I have today raised a complaint about the dealy and also raised a complaint about my submitted smart meter readings not... see more
- 1 Day Ago
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Good Morning Community 👋 How are we all this morning? We have some new members to welcome today, huge hello to - @brevs @pfrosty @Raymondeasep... see more
- 1 Day Ago
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