Community power.

Hello friends and welcome to the E.ON Next Community forum! This is a space for you to share your knowledge and get advice from each other; whether that's energy and energy solutions, cost saving tips or just fancy a chat. You'll find inspiration and support, you might even make a new friend or two along the way.
Register and join the forum conversation today.

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  1. Welcome, News & Updates

    Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next!
  2. Sustainable Future

    Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like.
  3. Help & Support

    Have a problem? Post here and a community member will be happy to help you.
  4. Get Involved

    A space for you to give us your feedback, start a conversation and for Community Comrades.
  • Why am I not surprised!
    @meldrewreborn Thanks for that. I agree it is double-dutch to most but relevant sections are and the equation mentioned above requires... see more
  • Internal Switching Fee (no Exit Fee tariff)
    I didn’t quite say that. I still don’t know if internal exit fees have been scrapped retrospectively. This instance is a case of Eon Next advisors... see more
  • Why am I not surprised!
    and this : ​​​​​​​ see more
  • Why am I not surprised!
    @Mailman I found this on Estimation of Annual Consumption System - Elexon Digital BSC. It seems that all of our supplies go into the... see more
  • Internal Switching Fee (no Exit Fee tariff)
    pm sent :) see more
  • Internal Switching Fee (no Exit Fee tariff)
    Hiya @Chihuabacca 😁 Hannah here - thanks for coming to our Community! I can confirm that we have no internal exit fees. The wonderful... see more
  • Internal Switching Fee (no Exit Fee tariff)
    I have had different response from the WhatsApp team (who say no fee to change tariff) and the hi@eonnext.com team (who say fees apply when changing... see more
  • Reading issues
    @kevinp You’re welcome. Just be sure the day and night readings are submitted correctly. Check current readings against your latest statement so... see more
  • Reading issues
    Thank you for your quick and helpful response see more
  • Internal Switching Fee (no Exit Fee tariff)
    @Chihuabacca There has been a recent problem where exit fees have been charged when they shouldn’t have been. It happened to me but were soon... see more
  • Reading issues
    @kevinp You may then have to submit them by phone, or email etc. Contact details can be found in the purple section at the bottom of this page. see more
  • Reading issues
    Thank you for your prompt reply. So, let's say I have the two readings from the meter. When I look on the website, it only offers one space to submit... see more
  • Reading issues
    @kevinp You will have to take the readings from the meter itself. see more
  • Reading issues
    My online account says there are issues with the collection of meter readings. If I use the reading from the IHD, it only appears to give one... see more
  • Internal Switching Fee (no Exit Fee tariff)
    I tried switching from my current tariff Next Fixed 12m v6 which has No Exit Fees to a cheaper tariff. There is a warning that I will have to pay... see more
  • LCS letter
    @JoeSoap I will! see more
  • LCS letter
    @Poppy459 I can see that they are a legitimate company that are regulated by the FCA. The debt isn’t yours and Eon Next have acknowledged that so... see more
  • Un-pairing and re-pairing an IHD
    I've changed suppliers a number of times and the IHD never needed to be re-paired - the security credentials of your ihd will be stored on the meter,... see more
  • Un-pairing and re-pairing an IHD
    Hi there, sorry it took a while to reply, but I've now had a look and compared the statements section of the our account, and the bills and they seem... see more
  • LCS letter
    @JoeSoap thank you it’s just unnerved me I guess. I’ve read so much about them and not good. see more
  • LCS letter
    @Poppy459 The debt isn't yours and your account is in order so to me you have nothing to worry about. I presume LCS is a debt collection agency... see more
  • LCS letter
    We received letter this week from LCS to legal owner regarding an EON bill for previous owner. We stupidly phoned them as I was shocked so they now... see more
  • Payment for solar panels
    @Jennie Perhaps an affidavit would satisfy the buyers. See what your solicitor thinks. see more
  • Payment for solar panels
    Morning, We had solar panels installed about 10yrs ago and paid outright for them when they were installed. We are currently in the process of... see more
  • Un-pairing and re-pairing an IHD
    Presumably your online account (in the meter readings section and the meter reading history) reflects the smart readings shown on your bill. see more
  • Online experience
    @JonP I know (from personal experience using Surfshark) that you cannot logon to Eon Next's online site if the VPN is enabled. My bank, HMRC (+... see more
  • Gas irrelevant on display
    @Fowler1957 I have a Chameleon 3 IHD and by pressing the icon that has a flash and a flame I can toggle to an Electricity-only display. Perhaps... see more
  • Gas irrelevant on display
    @Fowler1957 I think you must be referring to the IHD (In-Home Display). I don’t know the answer but if you can tell us what type of IHD you have... see more
  • Gas irrelevant on display
    @JoeSoap we don't have gas, so I would prefer an electricity only display on my smart meter ​​​​​​​ see more
  • Online experience
    Hi @JonP . I'm not sure I'm the lucky one. There are way more sites that are equally "horrendous" when it comes to password managers. They include... see more
  • Online experience
    I have tried multiple PCs, platforms and browsers. It's been particularly bad over the last week, but always takes a few attempts. Lucky you anyway... see more
  • Confused....
    Hi @LisaD unfortunately you haven't tagged in @Connor_EONNext . To do so always use either 'Reply with quote ' or 'Reply '. No worries I've tagged... see more
  • Confused....
    Hi Connor, how do i go about getting in touch with someone? see more
  • Un-pairing and re-pairing an IHD
    Thank you 😊 see more
  • Un-pairing and re-pairing an IHD
    @Nomis Always worth a try. If you don’t have a user manual this might help… https://www.smartme.co.uk/documents/Pipit-500-Quick-Start-Guide.pdf see more
  • Un-pairing and re-pairing an IHD
    Hi Joe, thanks for that. The Pipit 500 only works when plugged in, but there's a socket near the meter, so I've plugged it in and put it in the... see more