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A space for you to give us your feedback, start a conversation and for Community Comrades.
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... further to my above post - If you're not confident in working in excel, it looks like if you select and then you can upload excel files (xls or... see more
- 12 Minutes Ago
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A quick bit of excel tuition 😁 Put your tariff rate into one of the cells to the right of the 3rd column, then copy the formula multiplying the... see more
- 32 Minutes Ago
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@CharlotteEv I’m wondering is the discrepancy is due to you being charged for both the increment for the total and the rate 1, rather than just... see more
- 35 Minutes Ago
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@geoffers We have enough problems on the forum with just ordinary tariffs, but TOU is the elephant in the room. Where is the protection for... see more
- 49 Minutes Ago
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Absolutely - there is no way of checking your consumption/costs from the meter to compare to the bill: which is why this forum is a godsend,... see more
- 58 Minutes Ago
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@geoffers Regarding 'Have you added your tariff values into your spreadsheet for the specific time of use to see if your calculations match your... see more
- 1 Hour Ago
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@CharlotteEv So following on from @geoffers explanation, and going back to your original post , it looks like you been charged for the energy... see more
- 1 Hour Ago
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@CharlotteEv 43 kWh for that charge? see more
- 1 Hour Ago
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@geoffers. Perhaps the TOU is used to avoid having to replace single tier meters with dual or more tier meters? So using the technology saves... see more
- 2 Hours Ago
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Maybe if there's a temporary Comms failure, the next pull will get the missing data from the TOU registers (13 months of ½ hourly is stored) but if... see more
- 2 Hours Ago
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@geoffers not the smart meter - the communication back to base might fail. I fully accept what you say, but why when the meter can record two... see more
- 2 Hours Ago
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Nope : smart meters don't fail 🤣- the ½ hourly TOU readings are used for billing, which is why we have to have smart meters, and agree to them using... see more
- 2 Hours Ago
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@geoffers so the EV tariff operation relies totally upon the regular reading. What happens if those fail, does the customer submit manual... see more
- 2 Hours Ago
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Those are the values as stored in your meter - maybe the older Smets1 meter only stored a month's worth of readings, or something got re-initialised... see more
- 2 Hours Ago
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@geoffers yes I have downloaded the data and screenshotted the time in question (on Glowmarkt I can't seem to go back further than September still... see more
- 3 Hours Ago
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Yes, but on the Drive tariff they don't use the overall total kWh value, but use the ½ hourly TOU readings to allocate the correct tariff to the time... see more
- 14 Hours Ago
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@Andy65 prepay customers are never in debit. And fair enough customers in debit could pay interest. Because credit balances far out weigh debit... see more
- 15 Hours Ago
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@geoffers As far as I understand it, for billing purposes the supplier makes a specific request for the readings, and has to get a reply with the... see more
- 15 Hours Ago
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Another quick fix... But did anyone reconfigure ECAUL/ALCS on the meter itself via SMETS Command yet? Just in case... see more
- 16 Hours Ago
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Hi @CharlotteEv, welcome to the community 😊 I'm sorry to see you have been facing issues with the comparison of your meter readings to the data we... see more
- 16 Hours Ago
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