Community power.

Hello friends and welcome to the E.ON Next Community forum! This is a space for you to share your knowledge and get advice from each other; whether that's energy and energy solutions, cost saving tips or just fancy a chat. You'll find inspiration and support, you might even make a new friend or two along the way.
Register and join the forum conversation today.

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  1. Welcome, News & Updates

    Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next!
  2. Sustainable Future

    Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like.
  3. Help & Support

    Have a problem? Post here and a community member will be happy to help you.
  4. Get Involved

    A space for you to give us your feedback, start a conversation and for Community Comrades.
  • Un-pairing and re-pairing an IHD
    Presumably your online account (in the meter readings section and the meter reading history) reflects the smart readings shown on your bill. see more
  • Online experience
    @JonP I know (from personal experience using Surfshark) that you cannot logon to Eon Next's online site if the VPN is enabled. My bank, HMRC (+... see more
  • Gas irrelevant on display
    @Fowler1957 I have a Chameleon 3 IHD and by pressing the icon that has a flash and a flame I can toggle to an Electricity-only display. Perhaps... see more
  • Gas irrelevant on display
    @Fowler1957 I think you must be referring to the IHD (In-Home Display). I don’t know the answer but if you can tell us what type of IHD you have... see more
  • Gas irrelevant on display
    @JoeSoap we don't have gas, so I would prefer an electricity only display on my smart meter ​​​​​​​ see more
  • Online experience
    Hi @JonP . I'm not sure I'm the lucky one. There are way more sites that are equally "horrendous" when it comes to password managers. They include... see more
  • Online experience
    I have tried multiple PCs, platforms and browsers. It's been particularly bad over the last week, but always takes a few attempts. Lucky you anyway... see more
  • Confused....
    Hi @LisaD unfortunately you haven't tagged in @Connor_EONNext . To do so always use either 'Reply with quote ' or 'Reply '. No worries I've tagged... see more
  • Confused....
    Hi Connor, how do i go about getting in touch with someone? see more
  • Un-pairing and re-pairing an IHD
    Thank you 😊 see more
  • Un-pairing and re-pairing an IHD
    @Nomis Always worth a try. If you don’t have a user manual this might help… https://www.smartme.co.uk/documents/Pipit-500-Quick-Start-Guide.pdf see more
  • Un-pairing and re-pairing an IHD
    Hi Joe, thanks for that. The Pipit 500 only works when plugged in, but there's a socket near the meter, so I've plugged it in and put it in the... see more
  • Next Drive switch V2 to V3
    Looks like it’s 0808 👍 closed weekends, will ring Monday see more
  • Un-pairing and re-pairing an IHD
    @Nomis It can take up to six weeks for everything to work properly after switching supplier. You could try switching off and unplugging the IHD... see more
  • Next Drive switch V2 to V3
    @Connor_EONNext i was going to today but the number in the email they sent me doesn’t work. Unfortunately we're unable to discuss E.V. tariffs... see more
  • Gas irrelevant on display
    @Fowler1957 Can you elaborate please? see more
  • dayments
    @Kitty Make sure your meter readings are accurate by submitting regular monthly readings if necessary. You could always phone customer service... see more
  • Gas irrelevant on display
    Can I remove the gas element from my display? see more
  • Online experience
    Afternoon @JonP Just tried my online account on Android, Mac OS, and Linux using Chrome, Firefox, Safari and Brave with no difficulties. App also... see more
  • Next Drive switch V2 to V3
    Just checked the T&C's which say this So since the tariff clearly states "there is no exit fee" I assume you can change mid term, though it is... see more
  • dayments
    I've been in credit all winter, they now want to double my DD. If I don't put money in, they'll do it their end. ​​​​​​​PLEASE HELP.. see more
  • Un-pairing and re-pairing an IHD
    Hi there, we recently moved to Eon and previously had an IHD that worked perfectly (Pipit 500). However, since moving over to Eon, it just says it's... see more
  • Website not working
    @munromagic Glad to see it's all working - thank you for the update 😁 see more
  • Next Drive switch V2 to V3
    @TAYLOROY Have you spoken to one of our energy specialists about changing your Next drive tariff? It would be great to hear an update 😁 see more
  • Confused....
    Hello @LisaD, welcome to the community 👋 You may see reversed charges when your account has been un-billed and then re-billed again to either correct... see more
  • Online experience
    You seriously need to do something about your online experience, as it's horrendous. I have worked in IT for about 25 years, so I know what I'm... see more