[Tfad]

A smart meter was installed October and has not worked since then. The engineer stated someone would come to complete the installation as the server was down. I have not had a meter for 4 months and eon keeps sending ridiculous estimates amount. I hve called severally with no luck. Several appointments have been cancelled by eon. What can be done at this juncture

[dazbrin]

I've been waiting since September mine also isn't working

[Mailman]

Originally Posted by dazbrin

I've been waiting since September mine also isn't working

Are you talking about the Smart Meter itself or the small IHD that plugs in to a socket?

[Mailman]

Originally Posted by Tfad

A smart meter was installed October and has not worked since then. The engineer stated someone would come to complete the installation as the server was down. I have not had a meter for 4 months and eon keeps sending ridiculous estimates amount. I hve called severally with no luck. Several appointments have been cancelled by eon. What can be done at this juncture

Is this the meter itself or the plug-in IHD? (Because the 2 are different)

[dazbrin]

The IHD hasn't worked for months the smart meters work for giving readings but the IHD Doesn't connect

[Tfad]

the meter was installed, it turns on, but no meter reading. The installer said i should call the office that network was off on installation date. I should have maintained my precious meter

[Tfad]

All I know is the meter comes on, but doesn’t generate meter readings or angrier

[retrotecchie]

@Tfad

When you say 'the meter comes on', do you mean the small in house display unit rather than the meters themselves?

A smart electric meter is always on and a smart gas meter is also always on for the purpose of measurement and sending readings, but the display only activates when you press the button on the meter itself in order to conserve battery.

Are the meters themselves actually connected to the smart network and sending back automatic readings to generate your bills?

You can check if the meters themselves are working correctly here: https://smartmetercheck.citizensadvice.org.uk/

If the meters are actually working and sending readings, then the issue with your IHD not working is a separate issue and can be examined separately. But you need to know if the physical meters themselves are actually working first, or all bets are off.

[meldrewreborn]

If the meters are actually measuring consumption you have a basis for billing. Submit manual readings and your bills should be accurate. If your smart meters are not fully functional 8 weeks after installation make a formal complaint- see blue box below. If you are billed extortionate amounts due to incorrect readings (estimates) and are paying on receipt of bill by Direct Debit, you can reverse the DD via you bank, it’s been instant when I’ve done it in the past.

Customers do have rights and do have avenues for getting things put right. The more we complain and insist upon proper service the better things will get. If we roll over and accept bad service then it becomes entrenched. I look forward to the return to switching as thee market stabilises, then we can vote with our feet. Unfortunately the vast majority of customers don’t switch ever.