while portrayed as being simple and easy, in home devices can cause heaps of angst to customers. We have experts who might be able to answer your questions if you can state the meter make and model, and the same for the communication hub (with the flashing lights). Also the timing of the flashes.
changing suppliers shouldn’t make things worse, but improvement is not a given. I’m not an expert on these things but know the questions others ask.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
while portrayed as being simple and easy, in home devices can cause heaps of angst to customers. We have experts who might be able to answer your questions if you can state the meter make and model, and the same for the communication hub (with the flashing lights). Also the timing of the flashes.
changing suppliers shouldn’t make things worse, but improvement is not a given. I’m not an expert on these things but know the questions others ask.
EDF were happy to send me two, I returned one, but E.On are happy to give the name of a supplier to sell me one for £50 (for a £5 device). Yet no guarantee that it will work either.
I admit I have no understanding of them, logic says you enter the meter number set the rates, connect them and they give readings!!
I admit I have no understanding of them, logic says you enter the meter number set the rates, connect them and they give readings!!
.
If you give the details I asked you about earlier it would help a lot. It may be that the problem lies in the communications hub and no IHD will ever work. Help us to help you, please.
Quote "Just to be clear on this GIO Trio 2 IHD:
Is it totally blank with no usage or £ data on what you have used? If not blank, are you telling us that the £ costings are incorrect OR does it give you kWh usage of your utilities used per day/week etc?" UnQuote
Sorry I thought I was clear, it cannot connect to the meters and therefore shows no data whats ever except a mesaage "....connecting to meters....." for longer than reasonable.
I can't give any more informations than that
But I appreciate the help.
Re testing the connections to be SMART (haha) or not
That website says the Electricity meter is not SMART but the gas one is SMART.
Which would be great if they would chat with the IHD
I wouldn' bother but E.On like EDF for some reason are always days behind on their website info to indicate how we are tracking in usage/cost.
you have to understand that the IHD gets data from the meters via comms hub and no where else. If there is a fault in the comms hub you’ll have your answer.
Thanks mate, guess I will never know. E.On read them (daily I assume) as SMETS 1s and produce bills so presume working comms hub.
The process seems like a massive misguided waste of money, we did make £0.28 a couple weeks ago on a switch off your usage for an hour event!! Woohoo
Cheers for your interactions
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
