For a month now I’ve been trying to get EON to install a gas smart meter.
it would be easier to book a flight to mars!
the eon next website sends you in circles with no options at all to book or get one fitted. You think you are getting there and as if by magic you go back to the faq page.
You think to yourself, I’ll go back to square one and use the WhatsApp messaging service. That takes hours but they eventually reply. And guess what - there are no appointments. No just this week, but no appointments EVER!
it almost as if they don’t actually install these things at all. Promises to get back are made and don’t happen. People say the will escalate and they don’t, or if they do it’s as good as buying a chocolate teapot.
really eon - this isn’t acceptable.
I’ve provisionally spoken with octopus and they state that they can and would install on request within 28 days of a transfer. And they do have some rather good tariffs. So once my nice cheap electricity tarried ends in April - I’d bring is done, I’m off to them.
your website is your shop window and it’s broken -
ironically on WhatsApp chat I was given a link to make a complaint. Of course that doesn’t work it takes you back to account log in and after scrolling for several minutes though information on smart traffics, solar, boilers, how to USE (not obtain) a smart meter and other full stuff it says “use WhatsApp to contact us.
this isn’t witchcraft - it’s part do your staple business and also something mandated to be done by government. It’s also very useful. It’s just something you can’t seem to do for me and I’d love to know the reason why please.
it would be easier to book a flight to mars!
the eon next website sends you in circles with no options at all to book or get one fitted. You think you are getting there and as if by magic you go back to the faq page.
You think to yourself, I’ll go back to square one and use the WhatsApp messaging service. That takes hours but they eventually reply. And guess what - there are no appointments. No just this week, but no appointments EVER!
it almost as if they don’t actually install these things at all. Promises to get back are made and don’t happen. People say the will escalate and they don’t, or if they do it’s as good as buying a chocolate teapot.
really eon - this isn’t acceptable.
I’ve provisionally spoken with octopus and they state that they can and would install on request within 28 days of a transfer. And they do have some rather good tariffs. So once my nice cheap electricity tarried ends in April - I’d bring is done, I’m off to them.
your website is your shop window and it’s broken -
ironically on WhatsApp chat I was given a link to make a complaint. Of course that doesn’t work it takes you back to account log in and after scrolling for several minutes though information on smart traffics, solar, boilers, how to USE (not obtain) a smart meter and other full stuff it says “use WhatsApp to contact us.
this isn’t witchcraft - it’s part do your staple business and also something mandated to be done by government. It’s also very useful. It’s just something you can’t seem to do for me and I’d love to know the reason why please.
