Thanks for that - I did a check and it says "We can't find your meter" but I did a check for electricity and it said exactly the same which is odd cos that one is working fine in smart mode.
I agree with you, the old fashioned way was the best!!!
Just checking and not being rude. You did put the relevant meter numbers in for the new meters and not the old? Considering the information you have from the forum colleagues I would put all this down as a complaint email to unhappy@eonnext.com include your account details and as @retrotecchie said after 8 weeks contact the Energy Ombudsman. More about complaints procedure in the purple section at the bottom of the web page. Most important keep in touch and let us know how you get on.
Last edited by WizzyWigg; 11-09-23 at 14:17.
Reason: Extra information
Just checking and not being rude. You did put the relevant meter numbers in for the new meters and not the old? Considering the information you have from the forum colleagues I would put all this down as a complaint email to unhappy@eonnext.com include your account details and as @retrotecchie said after 8 weeks contact the Energy Ombudsman. More about complaints procedure in the purple section at the bottom of the web page. Most important keep in touch and let us know how you get on.
I assume they're the correct MPAN/MPRN numbers as they're from the latest bill. I'll compare with older bill to make sure.
Just checking and not being rude. You did put the relevant meter numbers in for the new meters and not the old? Considering the information you have from the forum colleagues I would put all this down as a complaint email to unhappy@eonnext.com include your account details and as @retrotecchie said after 8 weeks contact the Energy Ombudsman. More about complaints procedure in the purple section at the bottom of the web page. Most important keep in touch and let us know how you get on.
You're right! I've just checked and the MPRN/MPAN numbers on my recent bills are exactly the same as my old meters from 2 years ago. The actual meter numbers are different but not the MPRN/MPAN.
You're right! I've just checked and the MPRN/MPAN numbers on my recent bills are exactly the same as my old meters from 2 years ago. The actual meter numbers are different but not the MPRN/MPAN.
Should they be different? Thanks
No my mistake you have entered the correct MPAN and MPRN. They relate to the property and will stay the same. Sorry but I think it's back to sending that email. 👴
You're right! I've just checked and the MPRN/MPAN numbers on my recent bills are exactly the same as my old meters from 2 years ago. The actual meter numbers are different but not the MPRN/MPAN.
Should they be different? Thanks
Different physical meters will give rise to different MSNs (Meter Serial Numbers) but the MPRN/MPAN numbers stay with your address.
No my mistake you have entered the correct MPAN and MPRN. They relate to the property and will stay the same. Sorry but I think it's back to sending that email. 👴
Since we have a virtually identical thread going in March 2024, is there any update on a solution in this matter?
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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