I moved Eon Next with me to my new house 2 months ago. Despite I set up Direct Debit for at least 5 times (!), it is still not set. I tried through online portal and tried call centre 2 times. Everytime I tried, I was told everything is set now. I am going to be charged again on non-Direct Debit unit prices, and this is simply "cheating" if I try not to be offensive!
Can someone from Eon Team set my direct debit once and for all please? This is now becoming frustrating.
I would raise a complaint via unhappy@eonnext.com and tell them the story, attaching any evidence. Hopefully your DD will then be set up. You should also request a refund of the difference between DD and Non-DD prices for the period of the error as a minimum.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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