My experience exactly...although they weren't taking any DD either!
You could try emailing hi@eonnext.com with your name, address and account number and explain the situation. That should trigger a response eventually but I can't say how long it may take. In the meantime, one of our Nexties will hopefully pick up this thread for you. I'm just the tea boy, but hiding the biscuit tin usually elicits a favourable reaction!
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
I was in this boat myself. No bill since I moved to a new property and E.On Next moved my account from the old property. Do you submit readings online or via your app? Sending a reading should trigger generation of a bill, and in the interim they should be sending you bills of estimated consumption if you don't provide readings.
Occasionally, in your case or mine, something slips through the net. Fortunately I'd been manually making payments to my account so the £702 bill, when it finally came, wasn't a shocker.
You could try giving a manual reading, or perhaps @Anasa_EONNext or @Bennie_EONNext could look into this for you?
Hi @Jeomer, I can imagine how frustrating it is at the moment with customer service being slower than usual to reply to DM's. Have you tried other platforms like Facebook or Twitter?
Can I ask if perhaps you are a customer who moved to us or if you have always been with us?
Because sometimes the creation of no bills can be related to transfer glitches or tariffs queries. It would be interesting to see which one it is to see how we can support you.
Hi @Jeomer, I can imagine how frustrating it is at the moment with customer service being slower than usual to reply to DM's. Have you tried other platforms like Facebook or Twitter?
Can I ask if perhaps you are a customer who moved to us or if you have always been with us?
Because sometimes the creation of no bills can be related to transfer glitches or tariffs queries. It would be interesting to see which one it is to see how we can support you.
Hello,
I was with Eon from 2019 and this all started when I got switched to eon next. I'll try twitter or Facebook too. Thanks.
It is possible that if it all started after the transfer, it can be possible that the bills are getting produced but potentially get held for different reasons, this can be for example that we gained the supply incorrectly and the customer service team, will be able to see it.
Keep us updated with how you get along and feel free to ask any questions. :)
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