Hi
Quite shocked this morning to receive a statement saying I'm over £1000 in credit. It says reversed charge credit going back from 2022.
I e.mailed eon and they replied very quickly and it just says it looks like I've been re-billed and reverse charged.
Whilst this is great, I still don't know why I've received this it's not been explained. They say I can have a refund but I don't want to take it out then in a few months have another re-billed statement and I owe them money!
Has anyone else had one of these please?
Thanks. I ended up ringing customer services. They answered immediately and Brett was so helpful. Turns out it was correct and they had me on a 2 rate meter since 2022. So I've got the charges reimbursed.
Thanks for your help 😊
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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