Last edited by Anasa_EONNext; 22-01-24 at 20:25.
Friendly credit
- Tags for this Thread
- friendly credit
- friendly hours
- non-disconnection
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Level 112-01-24Hi first time here
im on my last 45p emergency credit. Not able to top up till 5pm today. Will friendly credit automatically start as getting confused over the times. Keep seeing 10pm till 10am. So if I run out of emergency anytime soon where do i stand with having power due to having an autistic 6 year old. Slightly worrying -
Level 112-01-24Just found out my electric has been disconnected. So now got none till I get paid at 5 pm today
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Community Team22-01-24Hey @Nicola76 👋
I'm so sorry to hear that, I hope that this has now been sorted for you. Did you take a look at our friendly hours post? We also have a Priority Services Register (PSR) that might help. The PSR can help with lots of things one of them is if you're off supply and have anyone vulnerable living with you we can make sure that if you're ever without electricity we'll be able to prioritise you where we can, it's worth having a little look.
Anything questions let us know 💜
Last edited by PeterT_EONNext; 23-01-24 at 19:41.
Knowledge is power, community is strength, and positive attitude is everything 💜
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