[meldrewreborn]

@Mailman

Where's Mystic Meg when she's really needed??

PS in spirit land - I know!!

[JoeSoap]

Originally Posted by Mailman

1. The statement generated in January in your post suggests that you are now being billed on a non-Economy 7 rate (i.e. Standard Next Flex). Is this what you want?
2. If this is what you wanted, when did you transfer to Standard Next Flex?

There should be an audit trail of precise tariff change dates within 'My Messages' contained within your online account if that helps.

I did raise this yesterday here with the same question as to whether a single rate tariff was what was actually wanted.

[meldrewreborn]

Looking back through this it appear that the account commenced in Mar 22 on a fix rate E7 (V7) and then switched to a next flex tariff later (but exactly when is uncertain) - perhaps because this was economic as the EPG didn't compensate enough on fixed tariffs compared to variable. And then it switched from E7 to a standard 24 hour single tier.

The smart meter readings appear to be consistent throughout.
The switch from the V7 fix to next flex appears to have changed the billing right back to March 2022. Why this was done only in December 2023, at the time of asking for a credit refund, is still perplexing to me. Whether this has been done correctly or not I can’t tell as I /we are not privy to all the information.

[SmartMeterQueries]

@jorenejo solidarity! I am going through trauma with Eon and excessive, incorrect charges due to faulty smart meter

[retrotecchie]

@SmartMeterQueries

What is 'faulty' about your meter exactly?

If the gas meter itself is registering usage with the gas physically isolated, that is called meter creep and can happen with a 'dumb' meter just as easily (in fact more so) than a smart meter. It's a function of the metering device, not the smart communications. That is clearly a meter fault and the meter should be replaced.

Smart or not doesn't come into it. The E.On Next representative is correct to a certain degree when saying the smart meter can't be wrong. If the smart side is taking readings from the meter and sending them via the DCC to the supplier, then the 'smart bit' is working fine. However it will be correctly reporting erroneous readings from the metering element itself.

You say your readings were increasing with the gas off. Do you mean oven and/or boiler turned off or the gas physically shut off at the main valve on the meter?

If shut off, were you recording actual consumption of gas in kWh or was it simply the money going up? If so, by how much in either case?

It's not going to help your cause very much simply coming on and complaining. As a customer to customer forum, no amount of ranting will solve your problem unless you take a step back, be more detailed about the actual issue and perhaps allow a few of the more learned and the experienced volunteers to actually provide some advice to help you try and solve your problem. And trying to rally 'support' or 'solidarity' won't progress your cause very much either. Raising a formal complaint, and then going through the ombudsman channel likely will.

[Tommysgirl]

@retrotecchie

Hear Hear and Well-Said.👍